Support and troubleshooting
Support and
troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and
the recommended solutions.
video is flashing.
disconnected.
Connect the monitor power cord.
Press the monitor power button.
connected.
Connect a video cable between the
source device and monitor. Be sure
the computer power is off when
connecting the video cable.
Press any key on the keyboard or
move the mouse to exit sleep
mode.
incompatible.
Replace the video card or connect
the video cable to one of the
computer’s onboard video sources.
too dark.
Brightness setting is too
low.
Open the OSD menu and select
‘Brightness’ in the ‘Picture’ menu to
adjust the brightness scale as
needed.
displayed on the
screen.
disconnected.
Connect the appropriate video
cable between the computer and
monitor. Be sure that the computer
power is off while you connect the
video cable.
Press the system’s power button.
range’ is
displayed on
screen.
refresh rate are set
higher than what the
monitor supports.
Change the settings to a supported
setting.