SECTION 1 - GENERAL INFORMATION
1-2
SmartDate 5 08/08
1.1 Uptime™ Total Services
• Application Specialists
• Installation
•myMARKEM
• Repair Centre
• Training
As part of the Markem.Imaje continuous commitment to helping customers
succeed, Markem.Imaje has introduced the Uptime Total Solutions Program, a
comprehensive array of services to maximize uptime, productivity and customer
satisfaction. These value-added services focus in the following critical areas:
Maximizing the reliability of your coding systems. The Markem.Imaje
Reliability Program supports our customers with resources committed to the
"science of reliability." Our Reliability Engineering team works integrally with the
product development process to deliver best-in-class performance for all
Markem.Imaje products. For real life simulation, the program also incorporates
laboratory application testing as well as ongoing customer field reliability
monitoring and testing. Markem.Imaje customers can register at
myMARKEM.com and view real-time reliability data, including MTB's on our most
popular machine products.
Ensuring a dependable supply chain. Markem.Imaje utilizes a fully Integrated
Logistic Management System supported by strategic partnerships with other
world-class companies like UPS Worldwide Logistics. Our regional repair centres
offer a cost-effective solution for modular exchange or repairs of Markem.Imaje
machines to keep your line running. Combining these capabilities with a strong
local presence around the globe and consistent product availability and delivery
performance all help keep you up and running.
Strengthening your relationship with us. Markem.Imaje representatives are
the industry-leading experts in marking and coding solutions. We work with the
vast majority of packaging equipment manufacturers (OEMs) to provide a
seamless integration and deliver you the right solution. Comprehensive support
programs include print samples on your actual packaging materials, on-line trials
or extended long-term trials to reinforce the high level of quality and reliability that
Markem.Imaje can bring to your application.
The program includes, but is not limited to, the following services: sample printing,
training, technical support, logistics support, financing, on-line support, contracts,
and project management. At the core of Uptime is our corporate reliability
program, unrivalled in our industry and the reason products such as the
SmartDate
5, SmartDate® and 5000 Series case coders are the undisputed
industry leaders.
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