Tamarisk
®
Camera Control Software User Guide
The installer will load the drivers and the hardware will be detected and installed
correctly.
• Symptom: The installer was re-run and the drivers were installed on the local hard drive but
the camera is not detected and a yellow exclamation mark appears in the Windows Device
Manager window. Check the following:
Sometimes a conflict will occur during the installation process and the hardware is not
properly detected. If connecting via USB, try disconnecting and reconnecting the USB
cable. If connecting via a serial interface, try power cycling the camera. If this does not
work, restart your computer.
• Symptom: The camera is powered and the Windows Device Manager shows that the hardware
is detected and installed properly but the Camera Control Software does not detect the camera.
Check the following:
Close all Camera Control Software windows. Re-launch the software by double-clicking
the DRS Camera Control Software icon. If the camera is still not discovered, proceed to
net step.
Ensure that only one instance of the Camera Control Software is running. Windows will
allow multiple instances of the Camera Control Software but the first instance is tied to the
first serial port/camera detected.
If using a serial RS232 cable:
Make sure the serial port is properly connected to the camera and make sure that the
pin out is correct; refer to the Electrical Interface Control Document for pin out
details.
If using a serial RS232 cable, ensure that other applications running on the PC are not
using the serial port. Shut down any other applications that may be using the serial
port.
If connecting via USB cable, when the Camera Control Software displays the menu shown
in Figure 57, select “Try Search Again”. Sometimes the camera itself is not fully
initialized when the Camera Control Software is first run.
• Symptom: The camera is powered and the Windows Device Manager shows that the hardware
is detected and installed properly but the Camera Control Software does not start or
immediately closes. Check the Following:
The Camera Control Software is built upon Microsoft’s .net framework. In order for the
Camera Control Software to operate correctly, the .net framework (version 4.0) must be
installed on the PC. To check if the .net framework is installed, perform the following
steps
Open Windows Explorer and go to the following directory:
%windir%\Microsoft.NET\Framework\
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