DUNE HD Base 3.0 - File Errors and Network Problems

Dune HD Base 3.0 user manual
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even when playing the file from the directly connected EXT2/EXT3-formatted hard drive, then the
problem is most probably caused by the file itself (the file is encoded with errors, or the player is
not compatible with such specific kind of file).
TROUBLE: Selected file is not played back, although its format seems to be supported by the
player.
SOLUTION: The problem may be due to several causes:
● File error. To eliminate this factor you may try to play back the file with some software player
installed on your PC. If all these players demonstrate the failure, then this file may be incorrect.
● File encoding specifics. Although the player supports the majority of most popular file formats
(containers and codecs), it does not mean that it will normally play back any file of these formats
encoded in any way. Frequently, these files are made with violation of certain rules, and although
they may be correctly played back with different software players on a PC, the Dune player may
not do this (since the hardware decoder of the player and/or player software are not designed for
playback of such files).
If you think that a file is not played back by the player (or is played back improperly) and wish
to draw the attention of firmware developers, please see the "Report a Problem" section in this
manual.
Network Problems
TROUBLE: After an attempt to enter the network folder there is a popup: "Cannot access net-
work folder".
SOLUTION: Several reasons and solutions of this problem are possible.
Incorrect type of network folder.
● Correct it by specifying the correct path to the folder.
● If you connect to a Windows PC (2000, XP or Vista) and are not familiar with NFS, then
specify SMB.
Incorrect IP address of the server.
● Make sure that the IP address of the server is correct. You may find this information on a
Windows PC, in network connection properties.
Incorrectly configured or disabled network connection between the player and the server.
● Make sure that the player and the server are properly connected to the network (check con-
nection of network cables).
● Make sure that the player’s network parameters are set correctly (Setup menu, "Network"
section).
● Enter the player Setup menu, System Information section, and make sure that the IP address
line displays correct IP address and that "connected" is shown to the right of the IP address.
● If you connect to a Windows PC, do the following: first, find the IP address of the player (see
Setup menu, System Information section). Then, on the PC: press Start, Run and enter in the
command line: "ping player_ip_address" (e.g.: "ping 10.0.0.3"). If successful transmission of
packets is displayed, it means that the network connection between the player and the Win-
dows PC is correct.
Incorrectly specified folder name.
● Make sure that the correct name is entered. If you connect to a Windows PC, name of the