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shared folder may be found in the folder properties on the PC. Make sure that the server is
correctly setup (required folder is open for access). Make sure that you may have an access
to the shared folder from another PC or another network device.
Incorrect user name/password (in case of SMB connection).
● Make sure that you enter correct user name and password. Make sure that you may get ac-
cess to a shared folder with the specified user name and the password from another PC or
another network device.
TROUBLE: No access to the storage device attached to the player from the network.
SOLUTION: Several reasons and solutions of this problem are possible.
Incorrectly configured or disabled network connection between the player and the client PC.
● Make sure that the player and the client PC are correctly connected to the network (check the
network cable connection).
● Make sure that the network parameters of the player are correct (see Setup menu, Network
section).
● Enter the player Setup menu, Information section, and make sure that the shown IP address
is correct, and "connected" is shown to the right of the IP address.
● If you connect to a Windows PC, do the following: first, find the IP address of the player (see
Setup menu, System Information section). Then, on the PC: press Start, Run and enter the
command line "ping player_ip_address" (e.g.: "ping 10.0.0.3"). If successful transmission of
packets is displayed, it means that the network connection between the player and the Win-
dows PC is correct.
Incorrect IP address of the player.
● Make sure that you enter the IP address currently assigned to the player. You may find this
IP address in the player Setup menu, System Information section.
Reporting a Problem
If you suspect you have a problem with the hardware of your player (i.e. you player is broken),
please contact your reseller or an authorized service center for warranty and repair services.
If you want to report a general problem (which is not specific to a particular unit, such as in-
compatibility of the player with a specific kind of media content or a specific kind of thirdparty
hardware) directly to the manufacturer (so the manufacturer could try to address the problem
in future firmware updates or in future player models), please check here:
http://dune-hd.com/support/feedback/
Troubleshooting
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