Eizo FlexScan EV2785 User Manual

Chapter 5 Troubleshooting
5-1. No Picture
Problem Possible cause and remedy
1. No picture
• Power indicator does not light up.
• Check whether the power cord is connected properly.
• Turn on the main power switch on the rear side of the monitor.
• Touch
.
• Turn off the main power switch on the rear side of the monitor, and
then turn it on again a few minutes later.
• Power indicator is lighting white. • Increase “Brightness”, “Contrast”, or “Gain” in the Setting menu (see
“Color Adjustment” (page 19)).
• Power indicator is lighting orange. • Switch the input signal.
• Turn the setting “On” for “Compatibility Mode” on the “Administrator
Settings” menu (see “Compatibility Mode” (page 26)).
• Move the mouse or press any key on the keyboard.
• Check whether the PC is turned on.
• Turn off the main power switch on the rear side of the monitor, and
then turn it on again.
• Power indicator is ashing orange
and white.
• This symptom may occur during DisplayPort input.
- Use a signal cable recommended by us for the connection. Turn
the monitor off and on.
• This symptom may occur during USB-C input.
- Disconnect and connect the USB cable that is plugged in to the
upstream port (USB-C).
- Turn off the main power switch on the rear side of the monitor, and
then turn it on again.
2. The message below appears. This message appears when the signal is not input correctly even
though the monitor is functioning properly.
• This message appears when no
signal is input.
Example:
• The message shown left may appear, because some PCs do not
output the signal immediately after power-on.
• Check whether the PC is turned on.
• Check whether the signal cable is connected properly.
• Switch the input signal.
• Turn off the main power switch on the rear side of the monitor, and
then turn it on again.
• The message shows that the
input signal is out of the specied
frequency range.
Example:
• Check whether the PC is congured to meet the resolution and
vertical scan frequency requirements of the monitor (see “1-3.
Supported Resolutions” (page 10)).
• Reboot the PC.
• Select an appropriate setting using the graphics board’s utility. Refer
to the User’s Manual of the graphics board for details.
• This message shows that a device
that is not compatible with DP Alt
Mode is connected to the USB-C
connector.
Example:
• Check whether a signal cable recommended by us is used.
• Check whether the connected device is compatible with DP Alt
Mode. Contact the device manufacturer for information about
compatibility with DP Alt Mode.
28
Chapter 5 Troubleshooting

Eizo FlexScan EV2785 Specifications

General

AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	162 W
Power consumption (standby)	0.5 W
Power consumption (typical)	27.7 W
3D	No
Pixel pitch	0.155 x 0.155 mm
Screen shape	Flat
Response time	14 ms
Display diagonal	27 \
Display technology	LED
Native aspect ratio	16:9
Viewable size, vertical	335.7 mm
Display number of colors	16.78 million colors
Viewable size, horizontal	596.7 mm
Display brightness (typical)	350 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 720 x 576, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1600 x 1200 (UXGA), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 2160, 3840 x 2160
Power management	Yes
USB hub version	3.2 Gen 1 (3.1 Gen 1)
Headphone connectivity	3.5 mm
USB upstream port type	USB Type-C
Number of upstream ports	1
VGA (D-Sub) ports quantity	0
USB Type-A downstream ports quantity	2
Certification	CE, CB, TÜV/GS, TÜV/Ergonomics (including ISO 9241-307), TCO Certified Generation 8, EPEAT 2018 (US), TÜV/Blue Low Light Content, TÜV/Flicker Free, RCM, cTÜVus, FCC-B, CAN ICES-3 (B), TÜV/S, PSE, VCCI-B, EPA ENERGY STAR, RoHS, WEEE, China RoHS, CCC, EAC
Product color	Black
RMS rated power	2 W
Pivot angle	-45 - 45 °
Cable lock slot type	Kensington
Tilt down angle range	- °
Number of OSD languages	9
Panel mounting interface	100 x 100 mm
On Screen Display (OSD) languages	CHI (SIMPL), CHI (TR), DEU, ENG, ESP, FRE, ITA, JPN, SWE
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	CB, CCC, CE, China RoHS, EAC, ENERGY STAR, EPEAT Bronze, Federal Communications Commission (FCC), ICES, PSE, RCM, RoHS, TUV, VCCI, WEEE, cTUVus
Cables included	AC
Harmonized System (HS) code	85285210

Weight and Dimensions

Depth (with stand)	230 mm
Height (with stand)	545.2 mm
Weight (with stand)	8200 g
Depth (without stand)	50 mm
Width (without stand)	611.4 mm
Height (without stand)	356.3 mm
Weight (without stand)	4900 g