45
Chapter7Troubleshooting
7-5. Other problems
Problem Possible cause and remedy
1. The “Smoothing” on the Setting menu
“Screen” cannot be selected.
• Youcannotchoose“smoothing”whenthescreenis
displayedinthefollowingresolutionsorsettings.
- Theresolutionis1920×1080
- ScreenSizeis“Normal”
2. The auto adjustment function does not
work.
• Thisfunctiondoesnotworkduringdigitalsignalinput.
• ThisfunctionisintendedforuseontheMacintoshand
onAT-compatiblePCrunningWindows.Itdoesnotwork
properlywhenanimageisdisplayedonlyonapartofthe
screen(commandpromptwindow,forexample)orwhena
blackbackground(wallpaper,etc.)isinuse.
• Thisfunctiondoesnotworkcorrectlywithsomegraphics
boards.
3. No audio output. • Checkwhetherthestereominijackcableisconnected
properly.
• Checkthecurrentexternaldeviceandaudioplayback
softwaretoseewhethertheyareconguredcorrectly.
• IfHDMIinputisused,checkthecurrentexternaldevice
andthe“Source”settingintheSettingmenu(see“3-2.
SwitchingsoundsourceforHDMIsignalinput”(page29)).
• Monitorspeaker
- Checkwhetheraspeakerwithbuilt-inamplieris
attachedtothelineoutputconnector.
- Checkwhethervolumeissetto0.
• Headphones
- Checkwhethervolumeissetto0.
• Speakerwithbuilt-inamplierattachedtothelineoutput
connector
- Checkwhethertheheadphonesareconnected.
4. The volume of the speaker with built-
in amplier attached to the line output
connector cannot be adjusted.
• Withthisproduct,thevolumeofanexternalspeaker
cannotbeadjusted.Adjustthevolumeontheexternal
speaker.
5. “ScreenManager Pro for LCD (DDC/CI)”
does not run.
• Checkthesettingfor“DDC/CI”intheSettingmenu(see
“3-4.Enabling/DisablingDDC/CIcommunication”(page
29)).
• Duringthedemomodeof“SmartFunctions”,theDDC/CI
communicationisdisabled.“ScreenManagerProforLCD
(DDC/CI)”doesnotrun.
6. Will not change to the power saving mode • Whenalltheconditionsbelowaremet,themonitordoes
notchangetothepowersavingmodeevenif“Power
Save”issetto“Enable”:
- “PowerSave”forSoundissetto“SoundOn”(“Audio
Output”(page37))
- Inthemutestate(“Tomutethesoundtemporarily”(page
28))
Inthesecases,resetthemute.
7. “This operation is not available on current
status.” is displayed.
• Thismessageappearsinthefollowingcases.
- When
/ ontheremotecontrolor
/ onthemonitorispressed:
Thevolumeofthespeakerwithbuilt-inamplier
attachedtothelineoutputconnectorcannotbeadjusted
(see“3-1.AdjustingVolume”(page28)).
- When
ontheremotecontrolispressed:
When“Eco”or“sRGB”isselectedfromthecolormode,
theSmartfunctioncannotbeused(see“Chapter4
UsingSmartFunction”(page33)).