Troubleshooting
User Manual Hemo Control
9. Troubleshooting
Before you call the hotline or send the device in for repair, please try to
identify or solve the problem with the help of this section.
Explanation and rectification
No Display, no response
to entries
Power the device from the mains.
Allow the battery to recharge completely.
Battery is defect.
Device can only be operated when powered from
the mains.
Software does not respond.
Perform a reset of the device (see section 9.1,
page 30).
Following this message the battery is switched off. The
device can only be operated when powered from the mains.
No battery symbol
displayed
The battery has been switched off by the device. The device
can only be operated when powered from the mains.
Short battery operation
time, device switches off
without previous warning.
Always leave the device connected to the mains
until the end of the charging process.
The battery has aged and should be replaced by a
service engineer.
Low battery operation time left.
Power the device from the mains.
Allow the battery to recharge completely.
Mains adaptor not powered from the mains. Device plug not
connected. Wrong mains adaptor connected.
Connect EKF mains adaptor.
Defective mains adaptor.
Service required.
Error message
"Wrong mains adaptor"
Wrong mains adaptor connected.
Immediately disconnect the wrong mains adaptor and
connect the correct EKF mains adaptor.
"User error, voltage too
low"
Wrong mains adaptor connected.
Immediately disconnect the wrong mains adaptor and
connect the correct EKF mains adaptor.