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SECTION 5: TROUBLESHOOTING AND MAINTENANCE
5.1 Troubleshooting
Table 6: Error Code Troubleshooting and Diagnosis
Error Code
Message Displayed
Probable Causes/Possible Solutions
Error 1000
No Cable Detected
Probable Causes:
Electrode cable assembly is not connected to the device, problem with the electrode
cable assembly, or a problem with the cable detect circuit on the device.
Possible Solutions:
Check that the Macroduct Advanced Electrode Cable is securely connected.
Error 1001
No Gel Detected
Probable Causes:
Pilogel is not present in the red electrode, problem with the electrode cable assembly
or a problem with the gel detect circuit on the device.
Possible Solutions:
Check the red electrode ensuring that a Pilogel disc is present and securely positioned
inside the electrode housing.
Error 1002
No Gel Detected
Probable Cause:
Pilogel is not present in the black electrode, problem with the electrode cable
assembly or a problem with the gel detect circuit on the device.
Possible Solutions:
Check the black electrode ensuring that a Pilogel disc is present and securely
positioned inside the electrode housing.
Error 1003
No Gel Detected
Probable Cause:
Pilogel is not present in the red and black electrode, problem with the electrode cable
assembly or a problem with the gel detect circuit on the device.
Possible Solutions:
Check both the red and black electrode ensuring that a Pilogel disc is present and
securely positioned inside each of the electrode housings.
Before iontophoresis can begin, the electrode cable must be plugged into the device and Pilogel discs must be
detected.
If the problem persists, with electrodes not attached to a patient, try checking the electrodes from the System
screen. (From the Home screen, tap , then tap System and then tap Functional Test.)
If errors persist, contact ELITechGroup for further instructions.
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