50
Reference Manual
00809-0200-4420, Rev HC
Section 6: Troubleshooting
July 2015
Troubleshooting
Issue Troubleshooting steps
Can not find
Gateway using
Secondary
Ethernet Port
1. Verify which Ethernet port is being used on the Gateway.
2. Verify the IP address for the Gateway (default primary port is 192.168.1.10,
default secondary port is 192.168.2.10).
3. Verify the IP address of the PC/laptop is in the same subnet range as the
Gateway (i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address
should be 155.177.0.yyy).
Can not log into
the Gateway
1. Verify the user name and password. The administrator user name is admin and
the default password is default. See Ta bl e 2 -1 .
Table 6-2. Troubleshooting AMS
®
Wireless Configurator
Issue Troubleshooting steps
Gateway does
not appear in
AMS Wireless
Configurator
1. Verify the Security Setup Utility is installed on the same PC as AMS Wireless
Configurator.
2. Setup a wireless network interface using the Network Configuration
application. See Section 4: Commissioning.
3. Verify if the wireless network interface is configured for Secure Gateway
Communications.
4. Verify secure/unsecure AMS Wireless Configurator protocol settings in the
Gateway. Log on to the Gateway and navigate to SETUP > SECURITY >
PROTOCOLS.
5. Restart AMS Wireless Configurator data server. Right click on AMS Wireless
Configurator server icon in the Windows system tray (lower right corner) and
select stop server.
Wireless devices
do not appear
under the
Gateway
1. Verify wireless devices are connected to the Gateway. Log on to the Gateway
and navigate to EXPLORER.
2. Right click on wireless network and select rebuild hierarchy.
Wireless device
appears with red
HART
®
symbol
1. Install latest device support files from AMS Wireless Configurator. Go to
www.emersonprocess.com > BRANDS > AMS SUITE > AMS DEVICE
MANAGER > DEVICE DESCRIPTION (DDs).
Device
configuration
items are grayed
out
1. Verify whether current or historical information is being displayed. This setting
is displayed at the bottom of each device configuration screen. Configuration
requires the Current setting.
2. For security purposes a configuration timeout is applied to sessions that have
been idle for more than 30 minutes. Log back into AMS Wireless Configurator.
Table 6-3. Troubleshooting Wireless Field Devices
Issue Troubleshooting steps
Wireless device
does not
appear on the
network
1. Verify the device has power.
2. Verify the device is within effect communications range.
3. Verify the proper Network ID has been entered into the device.
Wireless device
appears in the
join failure list
1. Re-enter the Network ID and Join Key into the device.
Table 6-1. Troubleshooting Initial Connection
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