52
Reference Manual
00809-0200-4420, Rev HC
Section 6: Troubleshooting
July 2015
Troubleshooting
6.2 Return of materials
To expedite the return process outside of North America, contact your Emerson
™
Process
Management representative.
Within the United States, call the Emerson Process Management Response Center toll-free
number 1 800 654 7768. The center, which is available 24 hours a day, will assist you with any
needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the process material to which the
product was last exposed.
6.3 Product recycling/disposal
Recycling of equipment and packaging should be taken into consideration and disposed of in
accordance with local and national legislation/regulations.
Table 6-6. Troubleshooting Ethernet/IP
Issue Troubleshooting steps
The Gateway is
not publishing
the parameters
1. Verify connection is established with Ethernet/IP. Navigate to
SETUP > SECURITY > PROTOCOLS.
2. Reference technical document 00809-0500-4420: Installation manual to connect
to an Allen Bradley system.
Individuals who handle products exposed to a hazardous substance can avoid injury if they
are informed of, and understand, the hazard. If the product being returned was exposed to
a hazardous substance as defined by OSHA, a copy of the required Material Safety Data
Sheet (MSDS) for each hazardous substance identified must be included with the returned
goods.
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