Reference Manual
00809-0200-4420, Rev HC
Section 6: Troubleshooting
July 2015
49
Troubleshooting
Section 6 Troubleshooting
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 49
Return of materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 52
Product recycling/disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 52
6.1 Service support
Note
For more information see the user interface terminology guide (document number
00809-0600-4420).
This section provides basic troubleshooting tips for the Smart Wireless Field Network. To receive
technical support by phone:
Global Service Center
Software and Integration Support
United States 1 800 833 8314
International 63 2 702 1111
Customer Central
Technical Support, quoting, and order related questions
United States 1 800 999 9307 (7:00 a.m. to 7:00 p.m. CST)
Asia Pacific 65 6777 8211
Europe/Middle East/Africa 49 8153 9390
Or email the wireless specialists at: Specialists-Wireless.EPM-RTC@EmersonProcess.com
Table 6-1. Troubleshooting Initial Connection
Issue Troubleshooting steps
Web browser
returns page not
found
1. Connect the Gateway and PC/laptop
2. Verify the Gateway is properly powered, 24 VDC (nominal) and 250 mA. Open
the upper cover and verify if any indicator lights are on.
3. Verify which Ethernet port is being used on the Gateway.
4. Verify the IP address for the Gateway (default primary port is 192.168.1.10,
default secondary port is 192.168.2.10 or for DeltaV Ready Gateway’s default
primary port is 10.5.255.254, default secondary port is 10.9.255.254).
5. Verify the IP address of the PC/laptop is in the same subnet range as the
Gateway (i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address
should be 155.177.0.yyy).
6. Disable internet browser proxy settings.
Can not find
Gateway after
changing IP
address
1. Verify the IP address of the PC/laptop is in the same subnet range as the
Gateway (i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address
should be 155.177.0.yyy).
To Next Page
Loading...
