100-412-196 REV. 06 11
1.6.2 Record Information About the Problem
Before sending equipment for repair, record the following information and send a copy of it
with the equipment. This will greatly increase Branson’s ability to address the problem.
1. Describe the problem; provide as much detail as possible. For example, is the problem
intermittent? How often does it occur? How long before it occurs after powering up?
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2. Is your equipment in an automated system?
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3. If the problem is with an external signal, which signal?
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4. If known, include plug/pin # (e.g., P29, pin #3) for that signal:
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5. What are the Weld Parameters?
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6. What is your application? (Type of weld, plastic material, etc.):
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7. Name and phone number of the person most familiar with the problem:
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Contact the Branson office prior to shipping the equipment.
For equipment not covered by warranty, to avoid delay, include a Purchase Order.
Send a copy of this page with the equipment being returned for repair.