5.3 Problems with the Login Username and Password
I forgot my login username and/or password.
STEPS CORRECTIVE ACTION
1 If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This will erase all custom configurations and restore all of
the factory defaults including the password.
2
Press the DEFAULT button for five seconds, and then release it. When the ADSL LED
begins to blink, the defaults have been restored and the router restarts.
3
The default username is “admin”. The default password is “trendchip”. The Password
and Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
4 It is highly recommended to change the default username and password. Make sure
you store the username and password in a save place.
5.4 Problems with LAN Interface
I cannot access the router from the LAN or ping any computer on the LAN.
STEPS CORRECTIVE ACTION
1 Check the Ethernet LEDs on the front panel. A LAN LED should be on for a port that has
a PC connected. If it is off, check the cables between your router and the PC. Make sure
you have uninstalled any software firewall for troubleshooting.
2 Make sure that the IP address and the subnet mask is consistent between the router
and the workstation.
5.5 Problems with WAN Interface
Initialization of the ADSL connection failed.
STEPS CORRECTIVE ACTION
1 Check the cable connections between the ADSL port and the wall jack. The ADSL LED
on the front panel of the router should be on.
2 Check that your VPI, VCI, type of encapsulation and type of multiplexing settings are the
same as what you collected from your telephone company and ISP.
3 Restart the router. If you still have problems, you may need to verify your VPI, VCI, type
of encapsulation and type of multiplexing settings with the telephone company and ISP.
I cannot get a WAN IP address from the ISP.
77
STEPS CORRECTIVE ACTION
1 Ensure that all other devices connected to the same telephone line as your router (e.g.
telephones, fax machines, analogue modems) have a line filter connected between
them and the wall socket (unless your are using a Central Splitter or Central Filter
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