installed by the qualified and licensed electrician), and ensure that all line filters are
correctly installed and right way around.
2 Missing line filters or line filters installed the wrong way around can cause problems with
your ADSL connection, including causing frequent disconnects.
Frequent loss of ADSL line sync (disconnections).
STEPS CORRECTIVE ACTION
1 The ISP provides the WAN IP address after authenticating you. Authentication may be
through the user name and password, the MAC address or the host name.
2 The username and password apply to PPPoE and PPoA encapsulation only. Make sure
that you have entered the correct Service Type, User Name and Password (be sure to
use the correct casing).
5.6 Problems with the Internet Access
I cannot access the Internet.
STEPS CORRECTIVE ACTION
1 Make sure the router is turned on and connected to the network.
2
If the ADSL LED is off, refer to Section 5.1.3 (Page 67).
3 Verify your WAN settings.
4 Make sure you entered the correct user name and password.
5 For wireless stations, check that both the router and wireless station(s) are using the
same ESSID, channel and WEP keys (if WEP encryption is activated).
Internet connection disconnects.
STEPS CORRECTIVE ACTION
1 Check the schedule rules.
2 If you use PPPoA or PPPoE encapsulation, check the idle time-out setting.
3 Contact your ISP.
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