Troubleshooting & Maintenance
SCS Overview Manual B
–5
Service Contact
For Service, refer to our website for the list of local sales channels in your area
(https://www.spectrasensors.com/contact).
Service repair order
If returning the unit is required, obtain a Service Repair Order (SRO)
Number from Service before returning the analyzer to the factory. Your
Service representative can determine whether the analyzer can be serviced on
site or should be returned to the factory. All returns should be shipped to:
SpectraSensors, Inc.
An Endress+Hauser Company
11027 Arrow Route
Rancho Cucamonga, CA 91730
United States
Before contacting Service
Before contacting Service, prepare the following information to send with your
inquiry:
• Analyzer serial number (SN)
• Contact information
• Diagnostic downloads using the procedures provided in the
associated firmware manual or using AMS100 software from
SpectraSensors
• Description of the problem or questions
Access to the information above will greatly expedite our response to your
Service request.
Disclaimers
SpectraSensors accepts no responsibility for consequential damages arising
from the use of this equipment. Liability is limited to replacement and/or repair
of defective components.
This manual contains information protected by copyright. No part of this guide
may be photocopied or reproduced in any form without prior written consent
from SpectraSensors.
Warranty
For a period of 18 months from date of shipment or 12 months in operation,
whichever comes first, SpectraSensors warrants that all products sold by it
shall be free from defects in material and workmanship under normal use and
service when correctly installed and maintained. SpectraSensors’ sole liability
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