Epson DS-570WII

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Solving Problems

Scanner Problems.................................................161

Problems Starting Scanning..........................................161

Paper Feeding Problems............................................ 169

Scanned Image Problems............................................172

Uninstalling and Installing Applications.................................177

Main Page

Table of Contents4
About this Manual8
Introduction to the Manuals8
Marks and Symbols8
Descriptions Used in this Manual8
Operating System References8
Important Instructions10
Safety Instructions11
Restrictions on Copying12
Product Features13
Supports Epson Smart Panel, an App for Smart Devices14
Paper Protection to Reduce Damage to the Originals15
Notification of Dirt on the Sensor15
Double-Feed Detection Feature with Selectable Stop Timing15
High-Quality Scanning with Automatic Document Detection16
Scanner Basics18
Part Names and Functions19
Buttons and Lights on the Control Panel21
Buttons21
Lights22
Error Indicators23
Information on Applications24
Application for Scanning Documents (Document Capture Pro / Document Capture)24
Application for Controlling the Scanner (Epson Scan 2)25
Application for Scanning Documents from a Smart Device (Epson Smart Panel)25
Application for Updating Software and Firmware (EPSON Software Updater)25
Application for Configuring Scanner Operations (Web Config)26
Application for Setting up the Device on a Network (Epsonnet Config)27
Software for Managing Devices on the Network (Epson Device Admin)28
Application for Creating Driver Packages (Epsonnet Setupmanager)28
Option Items and Consumables Information28
Carrier Sheet Codes28
Roller Assembly Kit Codes29
Cleaning Kit Codes29
Specifications of Originals and Placing Originals30
Specifications of Originals31
General Specifications for Originals Being Scanned31
Types of Originals that Require Attention34
Types of Originals that Must Not be Scanned35
Placing Originals36
Standard Size Originals36
Long Paper41
Plastic Cards43
Laminated Cards47
Large Size Originals49
Irregular Shaped Originals52
Photographs55
Envelopes58
Mixture of Originals61
Network Settings64
Network Connection Types65
Wi-Fi Connection65
AP Mode Connection65
Connecting the Scanner to the Network66
Making Wi-Fi Settings from the Control Panel66
Making Wi-Fi Settings by Push Button Setup (WPS)66
Making Wi-Fi Settings by PIN Code Setup (WPS)67
Making AP Mode Settings68
Checking the Scanner's IP Address68
Basic Scanning69
Scanning Using a Scanner Button70
Scanning from a Computer70
Scanning Using Document Capture Pro (Windows)70
Scanning Using Document Capture (Mac OS)77
Scanning Using Epson Scan 283
Scanning from Smart Device (Epson Smart Panel)88
Advanced Scanning89
Setting a Job90
Creating and Registering a Job (Windows)90
Creating and Registering a Job (Mac OS)96
Assigning a Job to the Scanner Button (Windows)97
Assigning a Job to the Scanner Button (Mac OS)97
Scanning Different Sizes or Types of Originals One by One (Automatic Feeding Mode)98
Various Scanning Settings for Document Capture Pro (for Windows Only)99
Dividing Documents Using a Specified Number of Pages100
Dividing Documents Using Blank Sheets of Paper103103
Creating and Saving Folders Using the Barcode107
Character Information107
Creating Two Levels of Folders Using Two Types of Barcode111
Saving Files with File Names Using the Barcode Character Information115
Creating and Saving Folders Using OCR Characters120
Saving Files with File Names Using OCR Characters125
Creating and Saving Folders for each Form132
Useful Features138
Setting the Glass Surface Stain Detection Feature139
Setting the Document Protection Feature140
Setting the Operation When a Double-Feed Is Detected141
Maintenance143
Cleaning Outside the Scanner144
Cleaning Inside the Scanner144
Resetting the Number of Scans after Regular Cleaning148
Replacing the Roller Assembly Kit150
Resetting the Number of Scans after Replacing the Rollers154
Energy Saving156
Transporting the Scanner157
Updating Applications and Firmware157
Updating Firmware Using Web Config158
Updating Firmware Without Connecting to the Internet158
Solving Problems160
Scanner Problems161
Scanner Lights Indicate an Error161
The Scanner Does Not Turn on161
Problems Starting Scanning161
Cannot Start Scanning from Computer161
Cannot Start Scanning from Smart Device166
Paper Feeding Problems169
Multiple Originals Are Fed (Double Feed)169
Removing Jammed Originals from the Scanner169
The Original Jams in the Scanner Frequently171
Paper Protection Does Not Work Correctly171
The Originals Get Dirty172
Scanning Speed Slows down When Scanning Continuously172
Scanning Takes a Long Time172
Scanned Image Problems172
Straight Lines Appear When Scanning from ADF172
Glass Dirt Alert Does Not Disappear173
Colors Are Uneven in the Scanned Image173
Expanding or Contracting the Scanned Image173
Offset Appears in the Background of Images174
Scanned Image or Text Is Blurred174
Moiré Patterns (Web-Like Shadows) Appear175
The Edge of the Original Is Not Scanned When Automatically Detecting the Size of the Original175
Character Is Not Recognized Correctly176
Cannot Solve Problems in the Scanned Image176
Uninstalling and Installing Applications177
Uninstalling Your Applications177
Installing Your Applications178
Adding or Replacing the Computer or Devices179
Connecting to a Scanner that Has Been Connected to the Network180
Using a Network Scanner from a Second Computer180
Using a Network Scanner from a Smart Device181
Re-Setting the Network Connection181
When Replacing the Wireless Router181
When Changing the Computer182
Changing the Connection Method to the Computer182
Making Wi-Fi Settings from the Control Panel183
Checking the Network Connection Status183
Checking the Network Status Using Network Light183
Checking the Network of the Computer (Windows Only)183
Disabling the Network Setting from the Control Panel184
Panel185
Restoring the Network Settings from the Control Panel185
Administrator Information186
Connecting to the Network187
Before Making Network Connection187
Connecting to the Network Using a Static IP Address188
Introduction of Product Security Features189
Administrator Settings189
Configuring the Administrator Password189
Logging on to the Scanner from a Computer190
Monitoring a Remote Scanner190
Checking Information for a Remote Scanner190
Receiving Email Notifications When Events Occur191
Backing up the Settings194
Export the Settings194
Import the Settings195
Advanced Security Settings196
Security Settings and Prevention of Danger196
Controlling Using Protocols197
Using a Digital Certificate199
SSL/TLS Communication with the Scanner205
Encrypted Communication Using Ipsec/Ip Filtering206
Connecting the Scanner to an IEEE802.1X Network217
Solving Problems for Advanced Security219
Technical Specifications227
General Scanner Specifications228
Network Specifications229
Wi-Fi Specifications229
Network Function List229
Security Protocol229
Using Port for the Scanner230
Dimensions and Weight Specifications230
Electrical Specifications231
Scanner Electrical Specifications231
AC Adapter Electrical Specifications231
Environmental Specifications232
System Requirements232
Standards and Approvals233
Standards and Approvals for European Models234
Standards and Approvals for Australian Models234
Standards and Approvals for U.S. Models234
Where to Get Help236
Technical Support Web Site237
Contacting Epson Support237
Before Contacting Epson237
Help for Users in Europe237
Help for Users in Taiwan237
Help for Users in Australia238
Help for Users in Singapore238
Help for Users in Thailand239
Help for Users in Vietnam239
Help for Users in Indonesia240
Help for Users in Hong Kong241
Help for Users in Malaysia242
Help for Users in India242
Help for Users in the Philippines242

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