Epson EcoTank L6550 Series

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Solving Problems

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256

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Table of Contents2
Guide to this Manual7
Introduction to the Manuals7
Searching for Information7
Printing Only the Pages You Need8
About this Manual8
Marks and Symbols8
Notes on Screenshots and Illustrations9
Operating System References9
Trademarks10
Copyright11
Important Instructions12
Safety Instructions13
Safety Instructions for Ink14
Printer Advisories and Warnings14
Advisories and Warnings for Setting up the Printer14
Advisories and Warnings for Using the Printer15
Advisories and Warnings for Using the Touchscreen15
Advisories and Warnings for Using the Printer with a Wireless Connection15
Advisories and Warnings for Transporting or Storing the Printer16
Protecting Your Personal Information16
Part Names and Functions17
Front18
Inside20
Rear21
Guide to the Control Panel22
Control Panel23
Home Screen Configuration23
Guide to the Network Icon25
Menu Screen Configuration25
Job/Status Screen Configuration26
Entering Characters27
Viewing Animations27
Loading Paper29
Paper Handling Precautions30
Paper Size and Type Settings30
List of Paper Type31
Loading Paper31
Loading Pre-Punched Paper32
Loading Long Papers33
Placing Originals34
Placing Originals35
Originals that Are Not Supported by the ADF36
Inserting and Removing a Memory Device37
Inserting an External USB Device38
Removing an External USB Device38
Sharing Data on a Memory Device39
Printing40
Printing Documents41
Printing from a Computer - Windows41
Printing from a Computer - Mac os64
Printing Documents from Smart Devices (Ios)72
Printing Documents from Smart Devices (Android)74
Printing on Envelopes75
Printing on Envelopes from a Computer (Windows)75
Printing on Envelopes from a Computer (Mac OS)76
Printing Photos76
Printing JPEG Files from a Memory Device76
Printing TIFF Files from a Memory Device77
Printing Web Pages78
Printing Web Pages from a Computer78
Printing Web Pages from Smart Devices78
Printing Using a Cloud Service79
Registering to Epson Connect Service from the Control Panel80
Copying81
Available Copying Methods82
Copying Originals82
Copying on 2-Sides82
Copying by Enlarging or Reducing83
Copying Multiple Originals Onto One Sheet84
Copying in Page Order85
Copying Originals Using Good Quality85
Copying ID Card86
Basic Menu Options for Copying86
Color Mode86
Density86
Paper Setting87
Reduce/Enlarge87
Original Type87
2-Sided87
Advanced Menu Options for Copying88
Multi-Page88
Original Size88
Finishing88
Orientation (Original)88
Image Quality89
Binding Margin89
Reduce to Fit Paper89
Remove Shadow89
Remove Punch Holes89
ID Card Copy89
Scanning90
Available Scanning Methods91
Scanning Originals to a Network Folder91
Destination Menu Options for Scanning to a Folder92
Scan Menu Options for Scanning to a Folder93
Scanning Originals to an Email94
Recipient Menu Options for Scanning to an Email95
Scan Menu Options for Scanning to an Email95
Scanning Originals to a Computer97
Scanning Originals to a Memory Device98
Basic Menu Options for Scanning to a Memory Device98
Advanced Menu Options for Scanning to a Memory Device99
Scanning Originals to the Cloud100
Basic Menu Options for Scanning to the Cloud100
Advanced Menu Options for Scanning to the Cloud101
Scanning Using WSD102
Setting up a WSD Port102
Scanning Originals to a Smart Device104
Faxing105
Before Using Fax Features106
Overview of this Printer's Fax Features106
Feature: Sending Faxes106
Feature: Receiving Faxes107
Feature: PC-FAX Send/Receive (Windows/Mac OS)108
Features: Various Fax Reports109
Feature: Status or Logs for Fax Jobs109
Feature: Fax Box110
Feature: Security When Sending and Receiving Faxes110
Features: Other Useful Features110
Sending Faxes Using the Printer111
Selecting Recipients111
Various Ways of Sending Faxes112
Receiving Faxes on the Printer118
Receiving Incoming Faxes119
Receiving Faxes by Making a Phone Call120
Saving and Forwarding Received Faxes122
Viewing Received Faxes on the Printer's LCD Screen123
Menu Options for Faxing124
Recipient124
Fax Settings124
More126
Menu Options for Fax Box128
Inbox/Confidential128
Stored Documents130
Polling Send/Board131
Checking the Status or Logs for Fax Jobs134
Displaying Information When Received Faxes Are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded)134
Checking Fax Jobs in Progress136
Checking the Fax Job History136
Reprinting Received Documents136
Sending a Fax from a Computer137
Sending Documents Created Using an Application (Windows)137
Sending Documents Created Using an Application (Mac OS)139
Receiving Faxes on a Computer141
Checking for New Faxes (Windows)141
Checking for New Faxes (Mac OS)143
Canceling the Feature that Saves Incoming Faxes to the Computer143
Maintaining the Printer144
Checking the Status of Consumables145
Improving Print, Copy, Scan, and Fax Quality145
Adjusting the Print Quality145
Checking and Cleaning the Print Head146
Running Power Cleaning147
Preventing Nozzle Clogging149
Aligning the Print Head (Control Panel)149
Cleaning the Paper Path for Ink Smears150
Cleaning the Scanner Glass150
Cleaning the ADF151
Cleaning the Printer153
Cleaning Spilled Ink154
Checking the Total Number of Pages Fed through the Printer154
Checking the Total Number of Pages Fed through the Printer (Control Panel)155
Saving Power155
Saving Power (Control Panel)155
Installing or Uninstalling Applications Separately155
Installing the Applications Separately156
Adding the Printer (for Mac os Only)158
Uninstalling Applications158
Updating Applications and Firmware160
Transporting and Storing the Printer162
Solving Problems168
The Printer Does Not Work as Expected169
The Printer Does Not Turn on or off169
Power Turns off Automatically169
Paper Does Not Feed Properly169
Cannot Print174
Cannot Start Scanning190
Cannot Send or Receive Faxes202
Error Code Is Displayed on the Status Menu216
Cannot Operate the Printer as Expected220
A Message Is Displayed on the LCD Screen225
Paper Gets Jammed226
Preventing Paper Jams227
It Is Time to Refill the Ink227
Ink Bottle Handling Precautions227
Refilling the Ink Tanks228
It Is Time to Replace the Maintenance Box232
Maintenance Box Handling Precautions232
Replacing a Maintenance Box232
Printing, Copying, Scanning, and Faxing Quality Is Poor234
Print Quality Is Poor234
Copy Quality Is Poor243
Scanned Image Problems250
The Quality of the Sent Fax Is Poor252
Received Fax Quality Is Poor254
Cannot Solve Problem after Trying All Solutions255
Cannot Solve Printing or Copying Problems255
Adding or Replacing the Computer or Devices257
Connecting to a Printer that Has Been Connected to the Network258
Using a Network Printer from a Second Computer258
Using a Network Printer from a Smart Device259
Re-Setting the Network Connection259
When Replacing the Wireless Router259
When Changing the Computer260
Changing the Connection Method to the Computer261
Making Wi-Fi Settings from the Control Panel263
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)265
About Wi-Fi Direct265
Connecting to an Iphone, Ipad or Ipod Touch Using Wi-Fi Direct266
Connecting to Android Devices Using Wi-Fi Direct269
Connecting to Devices Other than Ios and Android Using Wi-Fi Direct271
Disconnecting Wi-Fi Direct (Simple AP) Connection275
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID275
Checking the Network Connection Status276
Checking the Network Connection Status from the Control Panel276
Printing a Network Connection Report277
Printing a Network Status Sheet283
Checking the Network of the Computer (Windows Only)283
Product Information285
Paper Information286
Available Paper and Capacities286
Unavailable Paper Types291
Consumable Products Information291
Ink Bottle Codes291
Maintenance Box Code292
Software Information292
Software for Printing292
Software for Scanning296
Software for Faxing296
Software for Package Creation297
Software for Making Settings or Managing Devices298
Software for Updating300
Settings Menu List301
General Settings301
Print Counter321
Supply Status321
Maintenance321
Language323
Printer Status/Print323
Contacts Manager323
User Settings324
Product Specifications324
Printer Specifications324
Scanner Specifications325
ADF Specifications326
Fax Specifications326
Using Port for the Printer327
Interface Specifications329
Network Specifications329
Supported Third Party Services332
Memory Device Specifications332
Supported Data Specifications333
Dimensions333
Electrical Specifications334
Environmental Specifications334
Installation Location and Space335
System Requirements335
Regulatory Information336
Standards and Approvals336
Restrictions on Copying337
Administrator Information339
Connecting the Printer to the Network340
Before Making Network Connection340
Panel342
Settings to Use the Printer344
Using the Print Functions344
Setting up Airprint350
Configuring a Mail Server351
Setting a Shared Network Folder355
Making Contacts Available371
Preparing to Scan382
Making Fax Features Available384
Making Basic Operation Settings for the Printer399
Problems When Making Settings402
Managing the Printer404
Introduction of Product Security Features404
Administrator Settings405
Restricting Available Features413
Disabling the External Interface415
Monitoring a Remote Printer416
Backing up the Settings418
Advanced Security Settings419
Security Settings and Prevention of Danger419
Controlling Using Protocols421
Using a Digital Certificate425
SSL/TLS Communication with the Printer430
Encrypted Communication Using Ipsec/Ip Filtering431
Connecting the Printer to an IEEE802.1X Network443
Solving Problems for Advanced Security446
Where to Get Help453
Technical Support Web Site454
Contacting Epson Support454
Before Contacting Epson454
Help for Users in Europe454
Help for Users in Australia454
Help for Users in New Zealand455
Help for Users in Indonesia456
Help for Users in Malaysia457
Help for Users in the Philippines458
Help for Users in Singapore458
Help for Users in Thailand459
Help for Users in Vietnam459

Epson EcoTank L6550 Series - Page 256

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