Troubleshooting 295
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7. Turn off the printer, restart your computer, and reinstall the 
printer software as explained in the Start Here sheet packed 
with your printer.
Communication Error
The power light does not turn on
The power light is on but nothing prints
Cause What to do
The power cord may not be 
properly plugged into the 
electrical outlet.
Turn off the printer and check the power 
cord connections between the printer and 
the electrical outlet. Then turn the printer 
back on.
The electrical outlet may 
be controlled by an outside 
switch or an automatic 
timer.
Make sure that the switch is turned on or 
plug another electrical device into the outlet 
to check whether the outlet is operating 
properly.
Cause What to do
Your computer may not be 
properly connected to the 
printer.
Perform the setup procedure described in 
the Start Here sheet.
The interface cable may 
not be plugged in securely.
Check both ends of the interface cable 
between the printer and the computer.