Epson SureColor T7770D Series - Roll Paper Jam Problems

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341

Roll Paper Jam Problems

If roll paper has jammed in the printer, follow the steps here to clear the jam.

1. Cut the paper at the area shown for each roll.

Main Page

Table of Contents3
Surecolor P8570D/T7770D Series User's Guide11
Introduction to Your Printer12
Product Features12
Optional Equipment and Replacement Parts (U.s./Canada)13
Optional Equipment and Replacement Parts (Latin America)14
Notations Used in the Documentation15
Printer Part Locations15
Product Parts - Front16
Product Parts - Inside19
Product Parts - Back21
Using the Control Panel22
Control Panel22
Changing the LCD Screen Language26
Selecting the Date and Time26
Setting a Password and Locking the Control Panel27
Using Airprint29
Using the Epson Smart Panel Mobile App30
Using Power Saving Settings30
Changing the Sleep Timer Settings30
Changing the Power off Timer Settings31
Printer Usage Guidelines32
Installation Space33
Using Your Printer33
Storing Your Printer34
Wi-Fi or Wired Networking36
Network Security Recommendations36
Wi-Fi Infrastructure Mode Setup37
Selecting Wireless Network Settings from the Control Panel38
Wi-Fi Direct Mode Setup40
Enabling Wi-Fi Direct Mode40
Wi-Fi Protected Setup (WPS)41
Using WPS to Connect to a Network42
Printing a Network Status Sheet42
Printing a Network Connection Report43
Network Connection Report Codes and Messages45
Changing or Updating Network Connections50
Accessing the Web Config Utility51
Changing a USB Connection to a Wi-Fi Connection51
Changing a Wi-Fi Connection to a Wired Network Connection52
Connecting to a New Wi-Fi Router52
Disabling Wi-Fi Features53
Media Handling54
Media Handling Precautions54
Roll Paper Handling56
Loading Roll 156
Loading Roll 267
Cutting Roll Paper78
Cutting Roll Paper Manually78
Printing Cutting Guidelines79
Removing Roll 180
Removing Roll 284
Cut Sheet Handling90
Loading Cut Sheets90
Loading Poster Board99
Creating Custom Paper Settings110
Selecting Custom Paper Configurations111
Creating Custom Paper Settings Using Epson Media Installer111
Edit Media Settings Options114
Downloading Epson Media Settings115
Paper Feed Adjustment116
Optimizing the Media Settings (Automatic Adjustment)117
Adjusting the Paper Feed117
About the Auto Take-Up Function118
Loading Media for Auto Take-Up118
Removing the Auto Take-Up Media131
Available Epson Papers135
Borderless Paper Type Compatibility148
Paper or Media Type Settings - Printing Software149
Selecting the Paper Settings for each Source - Control Panel150
Paper Type Settings - Control Panel151
Printing from a Computer153
Printing with Windows153
Selecting Basic Print Settings - Windows154
Document Size Options - Windows158
Paper Source Options - Windows159
Print Mode Options - Windows159
Color Mode Options - Windows159
Print Quality Options - Windows161
Using Layout Manager - Windows163
Selecting Print Layout Options - Windows168
Page Layout Options - Windows168
Selecting Advanced Settings - Windows169
Roll Paper Options - Windows170
Selecting Additional Settings - Windows172
Saving, Sharing, and Customizing the Printer Settings173
Saving and Sharing Print Settings - Windows173
Printing Your Document or Photo - Windows175
Checking Print Status - Windows176
Selecting Default Print Settings - Windows176
Changing the Language of the Printer Software Screens177
Changing Automatic Update Options178
Printing on a Mac179
Selecting Basic Print Settings - Mac180
Paper Size Options - Mac185
Paper Source Options - Mac186
Print Mode Options - Mac186
Color Mode Options - Mac186
Print Quality Settings - Mac188
Selecting Print Layout Options - Mac189
Selecting Advanced Settings - Mac189
Selecting Roll Paper Settings - Mac192
Selecting Paper Configuration Settings - Mac195
Managing Color - Mac195
Color Matching Options - Mac196
Sizing Printed Images - Mac197
Selecting Printing Preferences - Mac197
Printing Preferences - Mac198
Printing Your Document or Photo - Mac199
Checking Print Status - Mac200
Printing CAD Drawings201
Printing CAD Drawings from the Printer Driver201
Printing CAD Drawings in HP-GL/2 or HP RTL Mode203
Printing from a Shared Folder205
Setting up a Shared Folder from the Control Panel206
Setting up a Shared Folder Using Web Config207
Printing from a Web Browser208
Switching the Roll Paper for Printing209
Switching Rolls According to Paper Type210
Switching Rolls According to Page Size213
Switching Rolls When Paper Runs out217
Printing from a USB Memory Device220
USB Memory Device Requirements220
Connecting and Printing from a USB Memory Device220
Memory Device Settings Menu221
Using the Control Panel Menus224
Accessing the Printer's Menus224
Paper Setting Menu224
Basic Settings Menu238
Printer Settings Menu240
Network Settings Menu252
Storage Settings Menu252
System Administration Menu254
Maintenance Menu257
Printer Status Menu258
Replacing Ink Cartridges and Maintenance Boxes260
Ink Cartridge and Maintenance Box Safety Instructions260
Check Cartridge and Maintenance Box Status262
Checking Ink Cartridge and Maintenance Box Status on the LCD Screen262
Checking Ink Cartridge and Maintenance Box Status with Windows263
Checking Cartridge and Maintenance Box Status - Mac264
Purchase Epson Ink Cartridges and Maintenance Box265
Ink Cartridge and Maintenance Box Part Numbers265
Removing and Installing Ink Cartridges266
Replacing the Maintenance Box270
Replacing the Borderless Maintenance Boxes273
Adjusting Print Quality278
Print Head Maintenance278
Print Head Nozzle Check278
Checking the Nozzles Using the Product Control Panel279
Checking the Nozzles Using a Computer Utility280
Print Head Cleaning282
Cleaning the Print Head Using the Product Control Panel283
Cleaning the Print Head Using a Computer Utility284
Running a Power Cleaning Using the Product Control Panel287
Print Head Alignment288
Aligning the Print Head Automatically Using the Product Control Panel288
Aligning the Print Head Manually Using the Product Control Panel289
Adjusting the Paper Feed Using the Product Control Panel291
Cleaning the Roll Paper Feeder292
Maintenance and Transportation293
Replacing the Cutter293
Cleaning Your Product297
Cleaning the Platen and Borderless Pad Edges298
Wiping Around the Print Head302
Cleaning the Print Head Cap Area307
Moving or Transporting Your Product321
Discharging Ink325
Solving Problems327
Checking for Software Updates327
Product Status Messages328
Resetting Control Panel Defaults329
Solving Printer Problems330
Product Does Not Turn on or Turns off Unexpectedly330
LCD Screen Shuts off330
Media Does Not Cut Cleanly330
Red Light Shines Inside the Printer331
Product Stops Printing Unexpectedly331
Forgot the Administrator Password331
Software Installation Problems331
Solving Network Problems332
Product Cannot Connect to a Wireless Router or Access Point332
Network Software Cannot Find Product on a Network334
Product Does Not Appear in Mac Printer Window334
Wired Network Connection Becomes Unstable335
Cannot Print over a Network335
Solving Printing Problems336
Nothing Prints337
Print Head Moves but Nothing Prints337
Solving Paper Problems338
Paper Feeding Problems338
Roll Paper Jam Problems341
Cut Sheet Paper Jam Problems346
Paper Does Not Collect in the Basket or Is Creased348
Solving Print Quality Problems349
Nozzle Check Pattern Prints Incorrectly349
Overall Print Quality Is Poor350
Lines Are Misaligned351
Prints Are Scuffed or Smeared351
Prints Are Wrinkled352
Margins Appear in Borderless Prints353
Uninstall Your Product Software353
Uninstalling Product Software - Windows354
Uninstalling Product Software - Mac355
Where to Get Help (U.S. and Canada)355
Where to Get Help (Latin America)356
Technical Specifications359
Windows System Requirements359
Mac System Requirements360
Printing Specifications360
Paper Specifications361
Printable Area Specifications362
Ink Cartridge Specifications364
Dimension Specifications365
Electrical Specifications365
Environmental Specifications366
Interface Specifications367
Network Interface Specifications368
Safety and Approvals Specifications369
Notices371
Important Safety Instructions371
General Product Safety Instructions371
LCD Screen Safety Instructions374
Wireless Connection Safety Instructions375
FCC Compliance Statement375
Binding Arbitration and Class Waiver376
Trademarks379
Copyright Notice380
A Note Concerning Responsible Use of Copyrighted Materials380

Epson SureColor T7770D Series - Roll Paper Jam Problems

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