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Note for Latin America: If you are using a 5 GHz wireless router, set the router to operate in dual band
(2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and
5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and
Home Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
1. Do one of the following:
• Windows: Uninstall your product software.
• Mac: Go to the next step.
2. Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Disabling Wi-Fi Features
You may need to disable your product's Wi-Fi features if you change your network connection type or
need to solve a problem with your network connection.
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and
password.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Select the home icon, if necessary.
2. Select the icon.
3. Select Router > Start Setup or Change Settings > Others > Disable Wi-Fi.
4. Select Yes to disable Wi-Fi.
Parent topic: Changing or Updating Network Connections
Related tasks
Accessing the Web Config Utility