8
Cleaning the Platen and Borderless Pad Edges............................................................................... 298
Wiping Around the Print Head .......................................................................................................... 302
Cleaning the Print Head Cap Area ................................................................................................... 307
Moving or Transporting Your Product............................................................................................... 321
Discharging Ink............................................................................................................................ 325
Solving Problems .................................................................................................................................... 327
Checking for Software Updates........................................................................................................ 327
Product Status Messages ................................................................................................................ 328
Resetting Control Panel Defaults ..................................................................................................... 329
Solving Printer Problems.................................................................................................................. 330
Product Does Not Turn On or Turns Off Unexpectedly................................................................ 330
LCD Screen Shuts Off ................................................................................................................. 330
Media Does Not Cut Cleanly ....................................................................................................... 330
Red Light Shines Inside the Printer ............................................................................................. 331
Product Stops Printing Unexpectedly .......................................................................................... 331
Forgot the Administrator Password ............................................................................................. 331
Software Installation Problems .................................................................................................... 331
Solving Network Problems ............................................................................................................... 332
Product Cannot Connect to a Wireless Router or Access Point .................................................. 332
Network Software Cannot Find Product on a Network................................................................. 334
Product Does Not Appear in Mac Printer Window ....................................................................... 334
Wired Network Connection Becomes Unstable........................................................................... 335
Cannot Print Over a Network....................................................................................................... 335
Solving Printing Problems ................................................................................................................ 336
Nothing Prints.............................................................................................................................. 337
Print Head Moves But Nothing Prints .......................................................................................... 337
Solving Paper Problems................................................................................................................... 338
Paper Feeding Problems............................................................................................................. 338
Roll Paper Jam Problems ............................................................................................................ 341
Cut Sheet Paper Jam Problems .................................................................................................. 346
Paper Does Not Collect in the Basket or is Creased.................................................................... 348
Solving Print Quality Problems ......................................................................................................... 349
Nozzle Check Pattern Prints Incorrectly ...................................................................................... 349