Epson WorkForce DS-32000 - Solving Problems

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Solving Problems

Scanner Problems.................................................134

Problems Starting Scanning..........................................134

Paper Feeding Problems............................................ 136

Scanned Image Problems............................................139

Uninstalling and Installing Applications.................................144

Main Page

Table of Contents4
About this Manual8
Introducing the Manuals8
Marks and Symbols8
Descriptions Used in this Manual8
Operating System References8
Important Instructions10
Safety Instructions11
Restrictions on Copying12
Scanner Basics13
Part Names and Functions14
Feed Selector16
Position of Scanner17
Combinations of the Positions of the Scanner and Feed Selector18
Changing the Position of the Scanner19
Control Panel21
Buttons and Lights21
Guide to the Screen22
Information on Applications25
Epson Scan 225
Document Capture Pro / Document Capture25
EPSON Software Updater26
Option Items and Consumables Information27
Carrier Sheet Codes27
Roller Codes28
Cleaning Kit Codes28
Specifications and Capacity for Originals29
Specifications and Capacity for Originals Being Scanned30
Specifications of Standard Size Paper31
Specifications of Thin Paper34
Specifications of Long Paper35
Specifications of Envelopes36
Specifications of Plastic Cards37
Specifications of Laminated Cards39
Specifications of Booklets40
Specifications for Passports40
Specifications for Originals Using the Carrier Sheet41
Types of Originals that Require Attention43
Types of Originals that Must Not be Scanned44
Placing Originals45
Combination of Input Tray and Output Tray46
Normal Feed Position46
Delicate Feed Position48
Placing Standard Size Originals49
Placing A3 Size Originals with Fold Lines52
Placing Thin Paper56
Placing Long Paper58
Placing Large Size Originals61
Placing Envelopes64
Placing Plastic Cards66
Placing Laminated Cards68
Placing a Booklet71
Placing a Passport73
Placing Irregular Shaped Originals76
Placing Photographs78
Placing a Mixture of Originals at Different Sizes81
Scanning85
Required Settings for Scanning86
Creating a Job in Document Capture Pro (Windows)86
Creating a Job in Document Capture (Mac OS)86
Enabling a Job to Run from the Control Panel (Mac OS)91
Scanning Using the Control Panel92
Scanning with Document Capture Pro (Windows)95
Scanning with Document Capture (Mac OS)95
Scanning with Epson Scan 297
Required Settings for Special Originals101
Scanning by Manual Feed in Automatic Feeding Mode(Continuous)102
Scanning with Manual Feed in Automatic Feeding Mode105
Menu Options on the Control Panel108
Scan109
Edit Job109
Scanner Settings109
Scanner Maintenance111
Status112
Settings112
Device Information112
Scanner Settings113
Common Settings114
Roller Replacement Alert Setting115
Regular Cleaning Alert Settings116
System Administration116
Items Not Available in Portrait Display116
Maintenance118
Cleaning Outside the Scanner119
Cleaning Inside the Scanner119
Resetting the Number of Scans after Regular Cleaning123
Replacing the Roller124
Resetting the Number of Scans after Replacing the Rollers129
Energy Saving129
Moving the Scanner130
Moving the Scanner on the Desk130
Transporting over a Long Distance131
Solving Problems133
Scanner Problems134
Checking Messages on the Control Panel134
The Scanner Does Not Turn on134
The Scanner Turns off Unexpectedly134
Problems Starting Scanning134
Document Capture Pro (Windows) Is Not Installed134
Cannot Start Document Capture Pro (Windows) or Document Capture (Mac OS)135
Cannot Start Epson Scan 2135
Paper Feeding Problems136
Multiple Originals Are Fed136
Removing Jammed Originals from the Scanner136
The Original Jams in the Scanner Frequently137
The Special Original Jams in the Scanner Frequently138
Paper Protection Does Not Work Correctly138
The Originals Get Dirty138
The Originals Get Wrinkled138
Scanning Speed Slows down When Scanning Continuously138
Scanning Takes a Long Time138
The Card Is Not Loaded139
Scanned Image Problems139
Straight Lines Appear When Scanning from ADF139
Glass Dirt Alert and Sensor Dirt Alert Do Not Disappear140
Colors Are Uneven in the Scanned Image140
Expanding or Contracting the Scanned Image140
Offset Appears in the Background of Images141
Scanned Image or Text Is Blurred141
Moiré Patterns (Web-Like Shadows) Appear142
The Edge of the Original Is Not Scanned When Automatically Detecting the Size of the Original142
Character Is Not Recognized Correctly143
Carrier Sheet and Passport Carrier Sheet Are Not Recognized Correctly143
Cannot Solve Problems in the Scanned Image143
Uninstalling and Installing Applications144
Uninstalling Your Applications144
Installing Your Applications146
Technical Specifications147
General Scanner Specifications148
Dimensions and Weight Specifications149
Electrical Specifications149
Scanner Electrical Specifications149
AC Adapter Electrical Specifications149
Environmental Specifications150
System Requirements150
Standards and Approvals152
Standards and Approvals for European Models153
Standards and Approvals for Australian Models153
Where to Get Help154
Technical Support Web Site155
Contacting Epson Support155
Before Contacting Epson155
Help for Users in Europe155
Help for Users in Taiwan155
Help for Users in Australia156
Help for Users in Singapore156
Help for Users in Thailand157
Help for Users in Vietnam157
Help for Users in Indonesia158
Help for Users in Hong Kong159
Help for Users in Malaysia160
Help for Users in India160
Help for Users in the Philippines160

Epson WorkForce DS-32000 - Solving Problems

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