Epson WorkForce DS-32000 - Scanner Problems; Checking Messages on the Control Panel; The Scanner Does Not Turn on; The Scanner Turns off Unexpectedly

Scanner Problems
Checking Messages on the Control Panel
If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages Solutions
RECOVERY MODE The scanner has started in recovery mode because the
rmware update failed. Follow the steps below to try to
update the rmware again.
1. Connect the computer and the scanner with a USB cable.
(During recovery mode, you cannot update the rmware
over a network connection.)
2. Visit your local Epson website for further instructions.
Related Information
& “Installing the Latest Applications” on page 26
The Scanner Does Not Turn On
❏ Make sure the AC adapter is securely connected to the scanner and an electrical outlet.
❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.
The Scanner Turns
O
Unexpectedly
❏ Aer setting the scanner to the Storage Position, the power turns o automatically.
❏ Check if Power
O
Settings is not set on the scanner.
Problems Starting Scanning
Document Capture Pro (Windows) Is Not Installed
If Document Capture Pro is not installed, use EPSON Soware Updater to install with the latest version.
Related Information
& “Installing the Latest Applications” on page 26
Solving Problems > Problems Starting Scanning > Document Capture Pro (Windows) Is Not Installed
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