Epson WorkForce Pro WF-M5799DWF

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Document cover Blocks external light while scanning.

Scanner glass Place the originals.

Control panel Operates the printer.

You can change the angle of the control panel.

External interface USB port Connects memory devices.

User's Guide

Printer Basics

Main Page

Table of Contents2
About this Manual7
Introduction to the Manuals7
Using the Manual to Search for Information7
Marks and Symbols9
Descriptions Used in this Manual9
Operating System References9
Important Instructions11
Safety Instructions11
Printer Advisories and Warnings12
Advisories and Warnings for Setting up the Printer12
Advisories and Warnings for Using the Printer13
Advisories and Warnings for Transporting or Storing the Printer13
Advisories and Warnings for Using the Printer with a Wireless Connection13
Advisories and Warnings for Using the Touchscreen13
Protecting Your Personal Information14
Printer Basics15
Part Names and Functions15
Control Panel19
Basic Screen Configuration20
Icons Displayed in the LCD Screen21
Touch Screen Operations22
Entering Characters22
Job/Status Screen Configuration23
Viewing Animations24
Preparing the Printer25
Loading Papers25
Available Paper and Capacities25
Loading Paper in the Paper Cassette28
Loading Paper in the Rear Paper Feed31
Loading Envelopes and Precautions33
Loading Long Papers34
List of Paper Type34
Placing Originals35
Available Originals for the ADF35
Placing Originals on the ADF36
Placing Originals on the Scanner Glass38
Inserting an External USB Device39
Inserting and Removing an External USB Device39
Accessing an External USB Device from a Computer40
Using an Email Server40
Configuring Mail Server40
Email Server Setting Items41
Checking an Email Server Connection42
Messages Displayed During Connection Check42
Managing Contacts44
Registering or Editing Contacts44
Registering or Editing Grouped Contacts45
Registering Frequently Used Contacts45
Register Contacts on a Computer46
Backing up Contacts Using a Computer46
Registering Your Favorite Settings as a Preset46
Menu Options for Presets46
Menu Options for Settings47
Menu Options for General Settings47
Menu Options for Print Counter55
Menu Options for Supply Status55
Menu Options for Maintenance55
Menu Options for Language56
Menu Options for Printer Status/Print57
Menu Options for Contacts Manager57
Menu Options for User Settings58
Menu Options for Authentication Device Status58
Menu Options for Epson Open Platform Information58
Saving Power58
Saving Power - Control Panel58
Printing60
Printing from the Printer Driver on Windows60
Accessing the Printer Driver60
Printing Basics60
Printing on 2-Sides62
Printing Several Pages on One Sheet63
Printing and Stacking in Page Order (Reverse Order Printing)64
Printing a Reduced or Enlarged Document64
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)65
Printing with a Header and Footer71
Printing a Watermark72
Printing Password-Protected Files73
Printing Multiple Files Together73
Adjusting the Print Tone74
Printing to Emphasize Thin Lines75
Printing to Enhance Light Text and Lines75
Printing Clear Bar Codes75
Canceling Printing76
Menu Options for the Printer Driver76
Printing from the Postscript Printer Driver on Windows79
Menu Options for the Postscript Printer Driver80
Canceling Printing81
Printing from the Printer Driver on Mac os81
Printing Basics81
Printing on 2-Sides83
Printing Several Pages on One Sheet84
Printing and Stacking in Page Order (Reverse Order Printing)84
Printing a Reduced or Enlarged Document85
Canceling Printing85
Menu Options for the Printer Driver86
Making Operation Settings for the Mac os Printer Driver87
Mac os88
Menu Options for the Postscript Printer Driver89
Canceling Printing90
Printing Files from a Memory Device90
Printing JPEG Files from a Memory Device91
Printing PDF or TIFF Files from a Memory Device91
Menu Options for Memory Device92
Printing from Smart Devices94
Using Epson Iprint94
Using Epson Print Enabler97
Using Airprint98
Canceling Ongoing or Queued Jobs98
Copying99
Copying Basics99
Copying on 2-Sides99
Copying Multiple Originals Onto One Sheet100
Basic Menu Options for Copying100
Advanced Menu Options for Copying102
Scanning104
Scanning Using the Control Panel104
Saving the Scanned Image to a Shared Folder or FTP Server104
Scanning to an Email113
Scanning Using the Settings Registered on the Computer (Document Capture Pro)116
Scanning to a Memory Device119
Scanning to the Cloud121
Scanning to a Computer (WSD)122
Scanning from a Computer124
Authenticating Users on Epson Scan 2 When Using Access Control124
Scanning Using Epson Scan 2125
Scanning from Smart Devices128
Connecting from Smart Device by Wi-Fi Direct128
Installing Epson Iprint128
Scanning Using Epson Iprint129
Scanning by Touching Smart Devices to the N-Mark130
Faxing131
Before Using Fax Features131
Sending Faxes Using the Printer131
Sending Faxes Using the Control Panel131
Sending Faxes Dialing from the External Phone Device133
Sending Faxes on Demand (Using Polling Send/Bulletin Board Box)134
Various Ways of Sending Faxes136
Related Information "Placing Originals137
Checking the Status or Logs for Fax Jobs137
Related Information137
Place the Originals137
Select Fax on the Home Screen137
Specify the Recipient137
Related Information "Placing Originals139
Sending Faxes Automatically Using the Control Panel139
Receiving Faxes on the Printer140
Receiving Incoming Faxes141
Receiving Faxes by Making a Phone Call142
Saving and Forwarding Received Faxes144
Viewing Received Faxes Saved in the Printer on the LCD Screen145
Menu Options for Faxing145
Recipient146
Fax Settings146
Sending a Fax Preferentially (Priority Send)147
More148
Menu Options for Fax Box149
Inbox/Confidential149
Stored Documents150
Polling Send/Board151
Checking the Status or Logs for Fax Jobs154
Displaying Information When Received Faxes Are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded)154
Checking Fax Jobs in Progress155
Checking the Fax Job History156
Reprinting Received Documents156
Sending a Fax from a Computer156
Sending Documents Created Using an Application (Windows)157
Sending Documents Created Using an Application (Mac OS)159
Receiving Faxes on a Computer160
Saving Incoming Faxes on a Computer161
Canceling the Feature that Saves Incoming Faxes to the Computer161
Checking for New Faxes (Windows)161
Checking for New Faxes (Mac OS)162
Replacing an Ink Supply Unit and Other Consumables164
Checking the Status of the Remaining Ink and the Maintenance Box164
Checking the Status of the Remaining Ink and the Maintenance Box - Control Panel164
Checking the Status of the Remaining Ink and the Maintenance Box - Windows164
Checking the Status of the Remaining Ink and the Maintenance Box - Mac os164
Ink Supply Unit Codes165
Ink Supply Unit Handling Precautions165
Replacing an Ink Supply Unit167
Maintenance Box Code167
Maintenance Box Handling Precautions167
Replacing a Maintenance Box167
Maintaining the Printer169
Checking and Cleaning the Print Head169
Checking and Cleaning the Print Head - Control Panel169
Checking and Cleaning the Print Head - Windows170
Checking and Cleaning the Print Head - Mac os170
Aligning the Print Head170
Aligning the Print Head - Control Panel170
Cleaning the Paper Path for Ink Smears172
Cleaning the ADF172
Cleaning the Scanner Glass174
Network Service and Software Information176
Application for Configuring Printer Operations (Web Config)176
Running Web Config on a Web Browser176
Running Web Config on Windows177
Running Web Config on Mac os177
Application for Scanning Documents and Images (Epson Scan 2)177
Adding the Network Scanner178
Application for Configuring Scanning from the Computer (Document Capture Pro)179
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)179
Application for Sending Faxes (PC-FAX Driver)180
Application for Printing Web Pages (E-Web Print)(for Windows Only)180
Software Update Tools (EPSON Software Updater)181
Installing the Latest Applications181
Installing a Postscript Printer Driver183
Installing a Postscript Printer Driver - Windows183
Installing a Postscript Printer Driver - Mac os183
Installing the Epson Universal Printer Driver (for Windows Only)184
Uninstalling Applications184
Uninstalling Applications - Windows184
Uninstalling Applications - Mac os185
Printing Using a Network Service186
Solving Problems187
Checking the Printer Status187
Checking Messages on the LCD Screen187
Error Code on the Status Menu188
Checking the Printer Status - Windows194
Checking the Printer Status - Mac os194
Checking the Software Status194
Removing Jammed Paper195
Paper Does Not Feed Correctly195
Paper Jams195
Paper Feeds at a Slant196
Several Sheets of Paper Are Fed at a Time196
Paper Does Not Feed from the Optional Paper Cassette Unit196
Paper out Error Occurs196
Original Does Not Feed in the ADF196
Power and Control Panel Problems197
Power Does Not Turn on197
Power Does Not Turn off197
Power Turns off Automatically198
LCD Screen Gets Dark198
Touch Screen Does Not Respond198
Cannot Operate from the Control Panel198
Cannot Print from a Computer198
Checking the Connection (USB)198
Checking the Connection (Network)199
Checking the Software and Data199
Checking the Printer Status from the Computer (Windows)201
Checking the Printer Status from the Computer (Mac OS)202
Cannot Print from an Iphone or Ipad202
Printout Problems203
Adjusting the Print Quality203
Printout Is Scuffed or Color Is Missing204
Banding Appears204
Colored Banding Appears at Intervals of Approximately 3.3 CM205
Blurry Prints, Vertical Banding, or Misalignment205
Print Quality Is Poor206
Paper Is Smeared or Scuffed207
Paper Is Smeared During Automatic 2-Sided Printing207
Printed Photos Are Sticky208
Images or Photos Are Printed in Unexpected Colors208
The Position, Size, or Margins of the Printout Are Incorrect208
Printed Characters Are Incorrect or Garbled209
The Printed Image Is Inverted209
Mosaic-Like Patterns in the Prints209
Unintentionally Printing on 2-Sides209
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image209
Moiré (Cross-Hatch) Patterns Appear in the Copied Image210
An Image of the Reverse Side of the Original Appears in the Copied Image210
The Printout Problem Could Not be Cleared210
Other Printing Problems210
Printing Is too Slow210
Printing Slows down Dramatically During Continuous Printing211
Cannot Cancel Printing from a Computer Running Mac os X V10.6.8211
Postscript Printer Driver Problems211
Printer Does Not Print While Using Postscript Printer Driver212
Printer Does Not Print Correctly While Using Postscript Printer Driver212
Printing Is too Slow While Using Postscript Printer Driver212
Cannot Start Scanning212
Scanned Image Problems213
Uneven Colors, Dirt, Spots, and so on Appear When Scanning from the Scanner Glass213
Straight Lines Appear When Scanning from ADF213
The Image Quality Is Rough213
Offset Appears in the Background of Images214
Text Is Blurred214
Moiré Patterns (Web-Like Shadows) Appear214
Cannot Scan the Correct Area on the Scanner Glass215
Text Is Not Recognized Correctly When Saving as a Searchable PDF215
Cannot Solve Problems in the Scanned Image215
Cannot Save Scanned Images to the Shared Folder216
Checking Messages on the Printer216
Saving the Scanned Images Takes a Long Time217
Switch between Private Network and Public Network218
Other Scanning Problems220
Scanning Speed Is Slow220
Cannot Send the Scanned Image by Email220
Scanning Stops When Scanning to Pdf/Multi-TIFF221
Problems When Sending and Receiving Faxes221
Cannot Send or Receive Faxes221
Cannot Send Faxes222
Cannot Send Faxes to a Specific Recipient223
Cannot Send Faxes at a Specified Time223
Cannot Receive Faxes223
Cannot Save Received Faxes to a Memory Device224
Memory Full Error Occurs224
Sent Fax Quality Is Poor225
Faxes Are Sent at the Wrong Size225
Received Fax Quality Is Poor225
Received Faxes Are Not Printed226
Pages Are Blank or Only a Small Amount of Text Is Printed on the Second Page in Received Faxes226
Other Faxing Problems226
Cannot Make Calls on the Connected Telephone226
Answering Machine Cannot Answer Voice Calls226
Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong226
Other Problems227
Slight Electric Shock When Touching the Printer227
Operation Sounds Are Loud227
The Date and Time Are Incorrect227
Memory Device Is Not Recognized227
Cannot Save Data to a Memory Device227
Forgot Your Password228
Application Is Blocked by a Firewall (for Windows Only)228
Is Displayed on the Photo Selection Screen228
Appendix229
Technical Specifications229
Printer Specifications229
Scanner Specifications230
Interface Specifications230
Fax Specifications230
Network Function List231
Wi-Fi Specifications232
Ethernet Specifications232
Security Protocol233
Postscript Level 3 Compatibility233
Supported Third Party Services233
External USB Device Specifications233
Supported Data Specifications234
Dimensions234
Electrical Specifications235
Environmental Specifications236
System Requirements236
Font Information237
Available Fonts for Postscript237
Available Fonts for PCL (URW)238
List of Symbol Sets239
Installing the Optional Units242
Optional Paper Cassette Unit Code242
Installing the Optional Paper Cassette Units242
Regulatory Information245
Standards and Approvals245
German Blue Angel246
Restrictions on Copying247
Transporting the Printer247
Copyright250
Trademarks251
Where to Get Help253
Technical Support Web Site253
Contacting Epson Support253

Epson WorkForce Pro WF-M5799DWF - Page 17

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