Epson WorkForce Pro WF-M5799DWF - Cannot Send Faxes to a Specific Recipient; Cannot Send Faxes at a Specified Time; Cannot Receive Faxes

❏ Check if you accidentally sent a fax using the subaddress feature. If you select a recipient with a subaddress from
the contact list, the fax may be sent using the subaddress feature.
❏ When sending faxes using the subaddress feature, ask the recipient if their fax machine is capable of receiving
faxes using the subaddress feature.
❏ When sending faxes using the subaddress feature, check that the subaddress and password are correct. Check
with the recipient that the subaddress and password match.
Related Information
& “Cannot Send or Receive Faxes” on page 221
& “Sending a Fax with a Subaddress(SUB) and Password(SID)” on page 138
& “Sending Faxes On Demand (Using Polling Send/Bulletin Board Box)” on page 134
Cannot Send Faxes to a Specic Recipient
Check the following if you cannot send faxes to a specic recipient due to an error.
❏ If the recipient machine does not pick up your call within 50 seconds aer the printer has nished dialing, the
call ends with an error. Dial using the
(On Hook) feature or using a connected telephone to check how
long it takes before you hear a fax tone. If it takes more than 50 seconds, add pauses aer the fax number to
send the fax. Tap
to enter the pause. A hyphen is entered as the pause mark. One pause is about three
seconds. Add multiple pauses as needed.
❏ If you have selected the recipient from the contacts list, verify that the registered information is correct. If the
information is correct, select the recipient from the contacts list, tap Edit and change Fax Speed to
Slow(9,600bps).
Related Information
& “Sending Faxes Manually Aer Conrming the Recipient's Status” on page 133
& “Sending Faxes Dialing from the External Phone Device” on page 133
& “Managing Contacts” on page 44
& “Cannot Send or Receive Faxes” on page 221
Cannot Send Faxes at a Specied Time
Set the date and the time correctly on the control panel.
Related Information
& “Sending Faxes in Monochrome at a Specied Time (Send Fax Later)” on page 137
& “Basic Settings” on page 47
Cannot Receive Faxes
❏ If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the
service provider.
❏ If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel.
User's Guide
Solving Problems
223