EUFY RoboVac - Cleaning and Maintenance; Cleaning Core Components

Troubleshooting
Problems Solutions
• Make sure the main power switch is in the ON position.
RoboVac cannot
be
• Make sure the battery is fully charged.
activated.
• If you still have trouble, turn off the main power switch
and then turn it back
on.
• Check if RoboVac is trapped or stuck on an obstacle.
RoboVac stops
• Check
if the battery level is too low.
working suddenly.
• If you still have trouble, turn off the main power switch,
wait for 2 seconds, and then turn
it back on .
• Make sure the main power switch
is turned on.
• Make sure the scheduled time has been set correctly.
You cannot schedule
• Check
if RoboVac's power is too low to start cleaning.
cleanings.
• Cleaning schedules
are erased when RoboVac is powered
off or when reset to factory default settings. If RoboVac
is
powered on without Internet access, cleaning schedules
will not synchronize and must
be reset via the app.
• Check
if any obstructions are blocking the suction inlet.
Suction power
is weak.
• Empty the dust collector.
• Check
if the filter is wet due to water or other liquid on
the floor. Air-dry the filter completely before use.
• Check
if the indicator on the Charging Base lights up. If
not, contact the eufy service center to repair or replace
the Charging
Base or power adapter.
RoboVac cannot
be
• Dust off the charging contact pins with a dry cloth.
charged.
• Check
if you can hear the "Charging" voice prompt
when RoboVac
is docked onto the Charging Base . If not,
contact the eufy service center to repair or replace the
Charging
Base .
• Remove objects within 3
ft/1 m to the left and right side
and within 6
ft/2 m of the front of the Charging Base .
RoboVac cannot return
• When RoboVac
is in the vicinity of the Charging Base , it
to the Charging Base .
will return more quickly. However, if the Charging
Base is
located far away, RoboVac will need more time to return.
Please be patient as it works its way back.
• Clean the charging contact pins.
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