Wi-Fi
Connection
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
Wi-Fi
Setup
Requirements
• RoboVac:
- RoboVac
is
fully charged and the main power switch at the side of RoboVac
is
turned
on
.
- Wi-Fi status light slowly flashes blue.
• Wi-Fi Network:
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
-
You
are
using a 2.4GHz router or a dual-band router that
is
configured
to
support a
2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
- If RoboVac cannot connect
to
the Wi-Fi network and you
are
using a 2.4/SGHz
mixed network, switch to a 2.4GHz network for Wi-Fi setup.
You
can switch back
once your setup
is
complete.
-
When
connecting
to
a hidden network, make sure you enter the correct network
name,
SSID
(case sensitive), and connecting
to
a 2.4GHz wireless network.
-
When
using a network extender/repeater, make sure the network name (SSID)
and password
are
the same
as
your primary network.
- The firewall and port settings of your Wi-Fi router allow RoboVac
to
connect
with
the Eufy servers.
Network Security Requirement
- WPA and WPA2 using
TKIP,
PSK,
AES/CCMP encryption.
Wi-Fi Channels
- The
FCC
requires
that
all
wireless devices
in
the United States operate
on
the
1-11
wireless spectrum channels.
- Some countries outside North America
can
use
spectrum channels higher than
channel
11.
Refer
to
your local regulatory agency to determine which channels
are
accessible.
- A future software release will support access
to
channels above
11
for users
outside North America. Until then,
use
channels
1-11.
If you cannot control RoboVac with your smartphone, try the solutions below to solve
the problem. If the problem persists, contact the Eufy service center for help.
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