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Eversense XL CGM User Guide
17
2. Wait 2 seconds and press the power button three
times to restart BLE. (Note: When doing a BLE
restart, do not remove/forget the paired device
via your mobile device’s Bluetooth Settings.)
3. Press the power button 3 times again to place the
smart transmitter in discoverable mode and pair
with your mobile device. Tap Menu > Connect
to see if your smart transmitter is connected. If not
connected, tap to select your smart transmitter
from the list.
If these steps do not resolve the problem, you may
need to go to the Bluetooth Settings feature on
your mobile device and unpair or forget the smart
transmitter and then press the smart transmitter
power button 3 times to re-pair. If the problem still
exists, you may need to reset your smart transmitter.
Q: How do I reset my smart transmitter?
A: Follow the steps below.
1. Place the smart transmitter into the charging cradle
and connect the USB cable. Plug the cable into the
wall outlet. (You can also plug the standard USB
end of the cable directly into a USB port on your
computer.)
2. Press and hold the power button (for approx.
14 seconds) on the smart transmitter while
connected to the USB. Release the power button.
3. LED will start blinking in about two seconds
indicating the smart transmitter is going through
a self-test sequence. The LED will blink in various
colors. Once the self test is complete, the smart
transmitter will vibrate and a steady green or
orange LED will stay on.
4. If the self-test does not complete, repeat steps 1
through 3.
5. If step 3 is successfully completed, the smart
transmitter is now ready for use.
6. Disconnect the smart transmitter from the USB
cable and proceed with pairing. Once paired, the
system will be in the Initialisation Phase. If you are
unable to complete the reset, contact Customer
Support.
Q: Can other people connect to my smart transmitter?
A: The Eversense XL CGM System utilises a secure
Bluetooth connection and will not allow others
toconnect.
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