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Eversense XL CGM User Guide
17
Q: Why do I see other smart transmitters listed on the
CONNECT screen?
A: The app may find other Bluetooth enabled devices
in the vicinity. However, the app connects only to the
smart transmitter that was paired with your mobile
device. DO NOT attempt to pair your mobile device to
other smart transmitters that are not yours.
Q: My smart transmitter is not listed on the
CONNECT screen?
A: The smart transmitter will not be listed on the
CONNECT screen for any of the following reasons:
• The smart transmitter is currently charging
via USB.
• The smart transmitter is turned OFF.
• The smart transmitter battery is completely
drained.
• Bluetooth on your mobile device is turned OFF.
• Smart transmitter pairing to your mobile device
has not been established or has been “un-paired”.
You must re-establish pairing.
Q: I just received a new smart transmitter. How do
I unlink the old one and link the new one to my
sensor?
A: On the Main Menu, tap Connect. Tap and hold the
name of your old smart transmitter. Tap OK to stop
the app from automatically connecting with the old
smart transmitter. Follow the steps in this User Guide
for pairing the new smart transmitter with the app
and linking it to your sensor.
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