Eversys C2m-2021 - Common Operational FAQs

Number Module /
Unit
Info Message Explanations / Remedies
W-099 Display /
Touch
screen
The SD card is
missing.
Check the SD
card or insert a
SD card.
Contact service organisation. - - -
W-101 Steam
module
Steam boiler
pressure too
high.
Contact service organisation. -
W-103 Steam
module
Steam wand left
temperature
sensor failure.
Please check the
temperature
sensor and
cable.
Steam or Everfoam
TM
blocked!
Contact service organisation.
-
W-104 Steam
module
Steam wand
right
temperature
sensor failure.
Please check the
temperature
sensor and
cable.
Steam or Everfoam
TM
blocked!
Contact service organisation.
-
8.6. FAQs
8.6.1. Bean hoppers unlocked
The coee dispensed is watery.
The bean hopper is empty or closed so no beans have access to the grinder.
• Fill or lock the bean hoppers in the open position (page 48).
8.6.2. No water connected
The main water tap (usually under the counter) or the coee machine water tap (under the drip tray)
are closed.
• Open all the water taps.
8.6.3. No milk dispensed
No milk is dispensed, but the milk tank in the refrigerator is not empty.
1. Check that the milk is cold enough (3 °C). Always ll the milk tank with pre-cooled milk.
2. Check that the end of the milk in-take tube lay on the bottom of the lled milk tank.
3. Check that the milk tube is not pinched and in good condition.
Troubleshooting
02.01.2023 Page 117 of 150 © Eversys S.A.