Ewellix THG - Troubleshooting Chart

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9.0 Malfunctions
9.2 Troubleshooting chart
NOTE
The following troubleshooting chart provides information as to who
is authorized to repair the respective defect.
Fault description Cause Remedy Personnel
Telescopic pillar
does not move
No supply voltage. Check power supply. Qualiedelectrician.
Lack of plug contact or plug has not been
inserted properly.
Plug contacts: Check pillar control, voltage grid
control, control of operating element.
Reinsert plug.
User.
Defective power cable or plug. Supply cable and plug of the lines: Check pillar
control, voltage grid control, control of
operating element for damage.
Qualiedelectrician.
Obstacle in the lift area of the pillar. Remove all obstacles in the lift area. User.
Incorrect control unit. Comparethespecicationonthecontrolunit’s
label with the device label. If the manufacturer
of the control unit is not approved for the
Telemag telescopic pillar, replace it with an
authorized one.
Qualiedpersonnel.
Incorrect service load. Measure static and dynamic load and compare
with information concerning the type sign. If the
service load is exceeded, check the nominal
load. Do not exceed.
Qualiedpersonnel.
Telescopic pillar
does not move
Defective control unit/ operating element. Carry out troubleshooting of Ewellix control
unit.
If necessary, replace defective control unit/
operating element.
Qualiedpersonnel.
Lifespan of the pillar is exceeded. Replace the pillar, if the pillar is older than 10
years or it has carried out more than 20,000
double lifts with a lift of 300 mm.
Qualiedpersonnel.
The telescopic pillar cannot be moved by
any of the measures listed above.
Replace telescopic pillar, contact the
manufacturer.
Qualiedpersonnel.
The pillar cannot
be operated
Defective Ewellix operating element. Carry out troubleshooting of the Ewellix
operating element. If necessary, replace
operating element.
Qualiedpersonnel.
Incorrect operating element. Comparethespecicationontheoperating
element´s label with the device label. If the
manufacturer of the operating element is not
authorized for the pillar, replace it with an
authorized one.
Qualiedpersonnel.