Warranty
Variable Attenuator 77
Service and Repairs
Service and Repairs
EXFO commits to providing product service and repair for five years
following the date of purchase.
To send any equipment for service or repair:
1. Call one of EXFO’s authorized service centers (see EXFO Service
Centers Worldwide on page 78). Support personnel will determine if
the equipment requires service, repair, or calibration.
2. If equipment must be returned to EXFO or an authorized service
center, support personnel will issue a Return Merchandise
Authorization (RMA) number and provide an address for return.
3. If the unit has an internal storage device, perform a data backup before
sending the unit for repairs.
4. Pack the equipment in its original shipping material. Be sure to include
a statement or report fully detailing the defect and the conditions under
which it was observed.
5. Return the equipment, prepaid, to the address given to you by support
personnel. Be sure to write the RMA number on the shipping slip. EXFO
will refuse and return any package that does not bear an RMA number.
Note: A test setup fee will apply to any returned unit that, after test, is found to
meet the applicable specifications.
After repair, the equipment will be returned with a repair report. If the
equipment is not under warranty, the customer will be invoiced for the cost
appearing on this report. Return-to-customer shipping costs will be paid by
EXFO for equipment under warranty. Shipping insurance is at the
customer’s expense.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
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