Exterity AvediaStream e2535 - Troubleshooting

AvediaStream e2535/e3635 and e2655/e3655 Encoders V1.1
54 Administrator’s Guide
8 Troubleshooting
Problem
Possible Cause
Solution
Device does not appear in AvediaServer
Director.
Network connection faulty or cannot
obtain IP address.
Check Ethernet connections or replace
cable.
Check that DHCP Server is running on
network.
Check switch settings match unit
Ethernet settings.
AvediaServer Director cannot
communicate with device.
Network connection faulty.
See above
Device has an IP address on a different
subnet to the management station.
Use a management station configured
with an appropriate IP address to
manage the device.
Device is upgrading (indicated by
alternately slow and fast LED flash).
Wait for upgrade to complete.
Encoder does not appear to be
streaming.
AV source not connected or powered off.
Check connections and power to AV
source. Check the status page to see if
the encoder thinks it is attached to a
valid video source.
Video input setting wrong.
Check the video input setting matches
the AV input to the encoder.
Device is definitely streaming but client
cannot connect to stream.
Multicast address is not unique.
Particularly if the multicast address was
assigned manually, check it is unique.
Client cannot accept encoding type.
Update the client software or use a
different client to view the stream.
If using PC client, PC Firewall is
preventing video traffic.
Disable firewall, or configure firewall to
allow traffic to this application.
Device is streaming but video and or
audio is broken up on client.
Network is not IGMP enabled.
Check the configuration of the network
switch(es).
Check the switch(es) for errors.
The streaming bit rate exceeds the
capability of the client.
Lower the encoding bit rate.
After upgrade, the device is still running
the old version of firmware.
The correct firmware file is not on the
TFTP Server.
Put the correct file on the TFTP Server.
The TFTP Server address configured for
the device is wrong
Check that the TFTP Server address is
the address of the machine the TFTP
Server is running on.
The TFTP Server is not running.
Start the TFTP Server.
The TFTP Server is not configured to
send files.
Fix the security settings on the TFTP
Server.
Board temperature more than 20
degrees centigrade above ambient
temperature.
Air vents are blocked.
Check that air vents are not blocked.
Fans have stopped running.
Check that fans are running.
None of the above.
If the problem persists, switch off the unit
and contact your Exterity systems
integrator or reseller.