Why is the Exterity AvediaStream e2535 Media Converter streaming broken video/audio?
If the Exterity Media Converter is streaming but the video and/or audio is broken up on the client, it might be because the network is not IGMP enabled. Check the configuration of the network switches and look for any errors. Alternatively, the streaming bit rate might exceed the client's capability. In this case, try lowering the encoding bit rate.
What to do if Exterity AvediaStream e2535 Media Converter is streaming but client cannot connect?
If the Exterity Media Converter device is definitely streaming, but the client cannot connect to the stream, there might be several reasons: * The multicast address might not be unique, especially if it was assigned manually. Double-check its uniqueness. * The client might not accept the encoding type. Try updating the client software or use a different client to view the stream. * If using a PC client, the PC firewall might be preventing video traffic. Disable the firewall or configure it to allow traffic to this application.
How to fix Exterity AvediaStream e2535 not showing in AvediaServer Director?
If the Exterity Media Converter device does not appear in AvediaServer Director, the network connection might be faulty, or the device cannot obtain an IP address. Check the Ethernet connections or replace the cable. Also, verify that the DHCP Server is running on the network and that the switch settings match the unit's Ethernet settings.
Why is Exterity Media Converter still running old firmware after upgrade?
If, after an upgrade, the Exterity Media Converter device is still running the old version of firmware, it could be due to several reasons: * The correct firmware file is not on the TFTP Server. Ensure the correct file is placed on the TFTP Server. * The TFTP Server address configured for the device is wrong. Verify that the TFTP Server address matches the address of the machine running the TFTP Server. * The TFTP Server is not running. Start the TFTP Server. * The TFTP Server is not configured to send files. Adjust the security settings on the TFTP Server to allow file sending.
Why is my Exterity AvediaStream e2535 Media Converter encoder not streaming?
If the Exterity Media Converter encoder does not appear to be streaming, it could be due to the AV source not being connected or powered off. Check the connections and power to the AV source. Also, check the status page to see if the encoder detects a valid video source. Another possibility is that the video input setting is incorrect. Ensure that the video input setting matches the AV input to the encoder.
What causes high temperature in Exterity AvediaStream e2535?
If the Exterity Media Converter board temperature is more than 20 degrees centigrade above the ambient temperature, it could be due to blocked air vents. Check that the air vents are not obstructed. Another reason could be that the fans have stopped running. Verify that the fans are functioning correctly. If neither of these issues is present, and the problem continues, switch off the unit and contact your Exterity systems integrator or reseller.
What to do if AvediaServer Director cannot communicate with Exterity AvediaStream e2535?
If AvediaServer Director cannot communicate with the Exterity Media Converter device, ensure the device does not have an IP address on a different subnet to the management station. Use a management station configured with an appropriate IP address to manage the device. Also, if the device is upgrading, indicated by alternately slow and fast LED flash, wait for the upgrade to complete.
Safety instructions specific to the USA and Canada regions.
Safety instructions specific to the EU and other regions.
General safety warnings and precautions for product operation.
Steps for connecting AV sources and the network to the encoder.
Configuring the encoder's IP address and assigning a name.
Setting up AV inputs and encoding parameters.
Procedures for checking the encoder's operational status.
Overview of encoder chassis and rear panel connections.
Details of video and audio input ports for e2635/e3635.
Details of SDI and audio input ports for e2655/e3655.
Accessing and using the web-based encoder management interface.
Text-based management via serial or telnet.
Application for device discovery and management.
Viewing encoder details and assigning names for identification.
Setting up IP address, subnet, gateway, and DNS.
Detailed IP configuration and Ethernet auto-negotiation.
Changing the administrator password for access control.
Setting up SNMP for device management.
Configuring TFTP and SNMP trap manager addresses.
Procedures for upgrading firmware and restoring default settings.
Saving and loading encoder configuration settings.
Configuring local saving and remote syslog server for logs.
Setting up video and audio sources for encoding.
Specifying MPEG standard, bit rate, aspect ratio, and resolution.
Selecting test pattern modes and custom colours.
Adding text and graphic logos to the video output.
Configuring channel names, numbers, and group assignments.
Selecting stream protocol and destination IP address.
Configuring stream port, IP TTL, and TOS/Diffserv values.
Information on stream status, input, and output details.
Monitoring network port utilization and data transfer.
Connection methods and pinouts for serial interface.
Steps to establish a serial connection using terminal software.
General| Output Video Format | H.264 |
|---|---|
| Resolution | Up to 1080p |
| Operating Temperature | 0°C to 40°C |
| Storage Temperature | -20°C to 70°C |
| Input Video Format | HDMI |
| Audio Support | MPEG-1 Layer II |
| Audio Output | IP Stream |
| Network Interface | 10/100/1000 Ethernet |
| Protocols | UDP, RTP, HTTP |
| Management | SNMP |
| Input Interfaces | HDMI |
| Power Supply | 100-240V AC, 50/60 Hz |
| Dimensions | 44mm (H) x 220mm (W) x 160mm (D) |
| Humidity | 10% to 90% non-condensing |
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