June 2014 PLT-01277, Version: 1.2
Page 6-3 Troubleshooting
Invalid Ribbon
The printer is
compatible with
selected types of
ribbons. An
incompatible ribbon is
installed.
OR
The Ribbon Type on the
Device Options tab is
set incorrectly.
• Verify the Ribbon Type on the Device Options
tab is set correctly.
• If incorrect, select the matching ribbon type.
• Open the cover and remove the ribbon cartridge.
• Install a compatible cartridge and close the cover.
No Ribbon
Installed
No ribbon is installed.
OR
The ribbon is jammed in
the cartridge.
OR
The cartridge RFID tag
is corrupt.
• Open the cover and check for a ribbon cartridge.
If no cartridge is present, install a ribbon and
close the cover.
• If a ribbon cartridge is present, remove the
cartridge and verify the ribbon can move freely
and is not upside-down in the cartridge.
• Verify the Ribbon Type on the Device Options
tab is set correctly.
• Test with a new ribbon to verify the RFID tag.
Printer Needs
Cleaning
The number of cards set
in the Cleaning Rate
setting is reached.
• The default value is 3000.
• Two options are available: Clean Now or Remind
Me.
• To run the cleaning routine immediately, click OK.
• To delay the cleaning routine, select the Remind
Me option and select one of four options:
•Never
• In 10 Prints
• In 50 Prints
• In 100 Prints
Ribbon
Break/Jam
The ribbon is jammed or
broken in the cartridge.
• Open the cover and remove the cartridge.
• Verify the ribbon can move freely.
• If the ribbon is broken, tape the ends of the
ribbon together and wind any excess onto the
take-up spool.
• Reinstall the cartridge, close the cover and press
the Pause/Resume button.
• To cancel the print, click the Cancel Print button.
Error Message Description Troubleshooting
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