© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2)
94
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 31
No Mag Module
You are trying to send
encoding data, but the Printer
is not configured with this
Encoder type.
Ensure that no encoding data
is being sent with the print job
and reprint the card.
Install a Magnetic Encoding
Module.
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
EEPROM restored with factory
default values.
If changes were made in the
Advanced Setting Tab in the
Printer Driver, click the Default
button to reset these numbers.
Reset the Printer and try
again. If this problem persists,
call for technical assistance.
# 44
Flipper Jam/ Home
Error
A card has become jammed in
the Printer’s Flipper Table.
The Flipper failed to position
properly while aligning a card
or flipping a card.
Clear any cards in the Flipper
Table using the buttons to
move the card out. Resume
printing.
Reset the Printer and retry. If
problem persists call for
technical assistance.
# 45
No Flip Module
installed
Request to print on 2
nd
side of
card, but no Flipper is installed.
If a Flipper Module is present,
ensure that the Print Both
Sides option in the Printer
Driver is set correctly.
Install a Flipper module.
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