© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2)
95
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 64
# 65
# 66
Reboot Required
Unspecified system error
detected by the Printer
Firmware.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
# 68
Card in Printer
A card is jammed in the Print
Station or card flipping area of
the Printer.
Clear the jam and press the
Pause button.
# 70
Multiple Feed
Multiple cards were fed into the
Printer.
Verify the card thickness is set
to the thickness of your cards,
then press the Pause button.
Check for card slippage. If
necessary, run the Printer
cleaning routine
Verify the Cleaning roller is
properly installed on the
Ribbon Cartridge.
Verify the cards are not
sticking together.
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