Q11. Why is the screen blank on startup?
If the startup sound can be heard, please replace the screen or the cable. If not, please contact
customer support.
Q10. What to keep in mind during a firmware update?
Do not power off the printer or disconnect from the network during firmware download or
update to prevent update failures.
25
Changing different filaments may leave minor impurities in the nozzle, leading to
clogs. As this can be solved by just unclogging it, it's not owing to a quality issue.
If you encounter this problem during use, please contact customer support and
follow their guidance for unclogging.
10. Help and Support
Flashforge's professional after-sales service personnel and salesmen are on standby for you at
any time and are ready to help you with any problem you may have with the printer. If the issues
or questions are not covered in this User Guide, you can seek for solutions on our official website
or contact us by phone.
There are instructions and solutions to common issues that can be found on our official website.
Many questions are answered at Flashforge's English official website - www.flashforge.com.
Flashforge customer support team can be reached by phone from 8:00 AM to 5:00 PM, from
Monday to Saturday. In case you contact us during off-duty time, your inquiry will be answered
the next working day immediately. We apologize for any inconvenience this may cause.
After-sales Service Tel: 400-886-6023
E-mail: support@flashforge.com
Address: Floors 2 & 3, Building B, Huaxing Development Building, No.328 Wen'er Road,
Xihu District, Hangzhou City, Zhejiang Province, China.
Note: Please provide the product serial number which can be found on the barcode at the back
of the printer when contacting customer support.
S/N: FFAD******
Note
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