Fortinet FON-80 Series User Manual

Troubleshooting
Performing a ping test
If your FON-x80/x80B series IPphone is not working or not getting registered, you can try to identify the problem by
performing a ping test and determine if the phone is connected to a network and can reach a specific destination.
Before you begin
l
Make sure to use a web browser from the list available in Recommended web browser versions on page 41.
l
To access the web GUI of the phone, you need to know the administrator password. The default is 23646. The
FortiVoice administrator can change this password on the phone system in Phone System > Profile > Phone.
To perform a ping test
1. Determine the IP address of your FON-x80/x80B series IPphone:
a.
Press the button.
Status is automatically selected.
b. Press the Enter soft key.
c. Take note of the IP address.
2. On your computer, start a web browser and enter:
https://<ip_address>
Where <ip_address> is the IP address of the FON-x80/x80B series IPphone.
3. The web browser displays a Warning: Potential Security Risk Ahead message. Accept the risk by clicking
Advanced, and then clicking Accept the Risk and Continue.
4.
In Name, enter admin.
5.
In Password, enter the administrator password.
6.
If you want the portal to remember your login credentials and use them the next time you log in, click Remember
me.
7.
Click Log In.
8.
Click Tool.
9. Under Ping, in IP Address/FQDN, enter the IPaddress or fully qualified domain name (FQDN) of the destination.
10. To start the ping process, click Start.
11. Please wait.
12. Check the ping results.
The following example shows that the phone can successfully ping fortinet.com:
FortiFone FON-x80/x80B Series 3.0.19 User Guide 44
Fortinet Inc.

Fortinet FON-80 Series Specifications

General

Brand	Fortinet
Model	FON-80 Series
Category	IP Phone
Language	English