Foxtel iQ2 - On-screen messages

SOLVING PROBLEMS
85
Solving problems
v On-screen messages
If one of the following messages appears on your TV screen, make
a note of the number that appears with the message (for example,
F001). If you need to call your service provider (e.g. FOXTEL or
TELSTRA) for assistance, please have the number handy so they can
help you as quickly as possible.
On-screen message Possible cause Suggested solution
Please insert the
Smartcard.
There is no FOXTEL
Smartcard in the
Smartcard slot in the
FOXTEL iQ2.
Insert the FOXTEL Smartcard into the Smartcard
slot.
There is a Smartcard
error. Please ensure
the FOXTEL Smartcard
is correctly inserted.
Call 131 999 for
assistance.
The FOXTEL iQ2 cannot
recognise the FOXTEL
Smartcard.
Check it is the correct FOXTEL Smartcard. Check it
is in the right way up. Check that the card is not
damaged.
If the problem continues, call FOXTEL on 131 999
for assistance.
Insert the new FOXTEL
Smartcard. Call your
service provider for
assistance.
The old FOXTEL
Smartcard is no longer
valid.
You should have received a new FOXTEL Smartcard
through the post.
Remove the old FOXTEL Smartcard and insert the
new FOXTEL Smartcard.
This Smartcard is
not authorised.
Please call your
service provider for
assistance.
The FOXTEL Smartcard is
not authorised.
Call your service provider’s telephone number to
get the FOXTEL Smartcard authorised.
There is a Smartcard
error. Please call your
service provider for
assistance.
The FOXTEL Smartcard
has developed a
problem.
Check it is the correct FOXTEL Smartcard.
Check it is in the right way up.
Check that the card is not damaged.
If the problem continues, call FOXTEL on 131 999.
There is a problem
with the FOXTEL
Smartcard. Please call
your service provider
for assistance.
The FOXTEL Smartcard
has developed a
problem.
Please call FOXTEL on 131 999 for assistance.
This is the wrong
Smartcard for this
box. Please insert
the correct FOXTEL
Smartcard. Call your
service provider for
assistance.
You have more than
one FOXTEL iQ2 and
have put the wrong
FOXTEL Smartcard in this
FOXTEL iQ2.
Insert the right FOXTEL Smartcard for this FOXTEL
iQ2.
If the problem continues, call FOXTEL on 131 999.