Solving problems
86
Using the FOXTEL iQ2
On-screen message Possible cause Suggested solution
The current Smartcard
is not a FOXTEL card.
Insert the FOXTEL
Smartcard. Call your
service provider for
assistance.
You have put the wrong
Smartcard in the FOXTEL
iQ2.
Insert the right FOXTEL Smartcard for this FOXTEL
iQ2.
If the problem continues, call FOXTEL on 131 999.
This programme is
not available.
This programme is not
currently available.
You will not be able to watch this programme.
If the problem continues, call your service provider.
This programme
will not be available
until...
The programme will not
be available until the
date and time shown
on the screen.
Please try again at the time shown.
You cannot purchase
this programme at
the moment.
You cannot buy this
programme now.
You may be able to buy it later.
You cannot purchase
this programme.
A problem occurred
while you were
trying to purchase the
programme.
Please call your service provider for assistance.
Your entitlement
for this programme
has not yet arrived.
Please wait or re-
select later.
Your authorisation may
take a few minutes to
arrive.
Wait a minute or two then try again. If the problem
continues, call your service provider.
This programme
has already started.
Please check the TV
Guide for the next
showing
The programme has
already started.
Check the listings to find out when it is next on.
There is insufficient
credit left on the
Smartcard.
There is not enough
credit left on the FOXTEL
Smartcard to buy this
programme.
Call your service provider so you can order this
programme.
There is insufficient
space left on the
Smartcard. Call your
service provider for
assistance.
There is not enough
capacity on the FOXTEL
Smartcard to store the
information for this
programme.
Call your service provider so you can order this
programme.
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