Foxtel iQ2 - Page 87

SOLVING PROBLEMS
87
Solving problems
On-screen message Possible cause Suggested solution
Initialising new
FOXTEL smartcard.
Please wait.
You have only just
inserted the new
FOXTEL Smartcard into
the FOXTEL iQ2 and your
service provider is still
checking the card.
Initialisation and authorisation may take up to 5
minutes. Please wait. If the problem continues, call
FOXTEL on 131 999.
Authorising new
FOXTEL Smartcard.
Please wait.
You have only just
inserted the new
FOXTEL Smartcard into
the FOXTEL iQ2 and your
service provider is still
authorising the card.
Initialisation and authorisation may take up to 5
minutes. Please wait. If the problem continues, call
FOXTEL on 131 999.
Failed authorisation.
Please call your
service provider for
assistance.
There is a problem with
the FOXTEL Smartcard.
Please call your service provider.
To receive this
channel please call
131 999 to upgrade
your subscription.
The programme or
channel is not included
in your subscription.
Please call your service provider to upgrade your
subscription.
You cannot purchase
this programme.
Please call 131 999
for assistance.
You cannot buy this
programme with the
remote control.
Please call your service provider for assistance
purchasing this programme.
Ensure that an
operating telephone
line is connected.
Press select to
continue or press
back to cancel
The FOXTEL iQ2 is
not connected to an
operating telephone
line.
Check that the telephone lead between the FOXTEL
iQ2 and the telephone point is properly plugged
in. Always switch the FOXTEL iQ2 off at the power
supply before plugging or unplugging any other
equipment.
The batteries in your
remote control need
changing. Insert new
batteries within 10
minutes of removing
the old set.
The batteries in the
remote control are low
and need replacing.
Replace the batteries in the remote control as soon
as possible.
[...] is not available.
Call your service
provider to upgrade
your FOXTEL
subscription.
You may need
to update your
subscription, or there
may be an unexpected
problem with your
subscription.
Please call FOXTEL on 131 999 for assistance.