Tips for troubleshooting
111
(Continued)
Ink cartridges are not
detected
Ink cartridges are defective. Call the service.
Print system cleaning fails
to improve the print quality
Ink cartridges heavily soiled or dried up. Repeat
cleaning: Function ‘Intensive Cleaning’.
If you cannot solve the problem:
Clean ink cartridges by hand (see chapter 10.4.2).
… with automatic feeding / sealing (feeder)
Envelopes are not properly
sealed
Rub powerfully with your hand over the letter stack
once in the area of the flaps.
Moistening sponge and brush are dried because the
sealant tank was empty over a longer period of time.
Remove sponge and let it soak up completely
(see chapter 10.7.3).
Sponge is dirty or worn.
Clean or replace the sponge (see chapter 10.7.3).
Brush is dirty or worn.
Clean or replace the brush (see chapter 10.7.4).
You have used unsuited envelopes.
Only use envelopes that are suited for sealing by
machine. Observe specifications (see page 133).
Adjust the moistening level (see chapter 10.7.2).
Use the special ‘sealit’ sealing liquid available from
Francotyp-Postalia.
Envelopes are not sealed Sealing is disabled.
Turn the envelope sealing switch to the position SEAL
(see chapter 6.3.3.2).
Sealant tank is empty.
Fill more ‘sealit’ sealing liquid (see chapter 10.7.1).
Issue Possible cause and remedy
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