PostBase Mailing System
112
Jam On how to clear a letter jam, please read
chapters 11.2 and 11.3.
Letters are not correctly
fed
When processing thick letters (>6 mm / 0.24"), use the
‘thick letters’ function (see page 58).
Adjust the slope inclination (see page 61).
Letter transport
does not start
PostBase’s Home screen is not displayed.
Return to the Home screen, then try again.
Letter transport is
stopped / batch
processing was
interrupted
Jam. Carefully read the displayed information.
On how to clear a letter jam, please read
chapters 11.2 and 11.3.
The batch counter is turned on. After the pre-set
number of mail pieces have been processed,
PostBase will automatically stop.
Disable the batch counter or adjust the target count
(see page 61).
PostBase signals a jam
although no letters are in
the letter path
The sensors (light barriers) are soiled.
Clean the sensors (see chapters 11.5 and 11.6).
… with manual sealing (sealer)
Envelopes are not properly
sealed
Stroke your hand firmly over the envelope’s / letter
stack’s flap area.
Use the special ‘sealit’ sealing liquid available from
Francotyp-Postalia.
Issue Possible cause and remedy
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