Machine Trouble
409
Problem Solving
15
Documents are
often jammed.
Are suitable types of
documents being used?
Correctly load documents suitable for the
document feeder.
Refer to "3 Copy" > "Copying Procedure" in
the User Guide.
Are you trying to use
irregular shaped
documents, business cards,
transparencies, or thin
documents?
Are you trying to use
documents with sticky tags,
paper clips or adhesive
tape?
Remove sticky tags, paper clips or
adhesive tape from the document before
copying.
Are the document guides
set in the correct positions?
Adjust the document guide positions.
Refer to "3 Copy" > "Copying Procedure" in
the User Guide.
Is a piece of torn paper
remaining in the document
feeder?
Open the document feeder cover and
check inside.
Refer to "Document Jams" (P.545).
Is the [Mixed Size Originals]
setting set to [Off] when you
copy originals of different
sizes?
Set [Mixed Size Originals] to [On].
Refer to "3 Copy" > "Layout Adjustment" >
"Mixed Size Originals (Scanning Different
Size Documents Simultaneously)" in the User
Guide.
Is an A5 document loaded
in landscape orientation
( ) on the document
feeder when [Mixed Size
Originals] is set to [On]?
Load the A5 document in portrait
orientation ( ).
An edge of the
document is
folded.
Is the document curled? Flatten the curl and load the document
again.
Cannot staple
properly
Is staple jam occurred in the
staple cartridge?
Remove the staple jammed in the
cartridge.
Refer to "Stapler Faults" (P.547).
Is the print driver set
correctly?
Check the [Staple] setting in [Print Setup]
in the print driver when you send a print job
from the computer.
Symptom Cause Remedy
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