Image Quality Trouble
411
Problem Solving
15
The copy is
misaligned or
skewed.
Is the document loaded
correctly?
Load the document correctly.
Refer to "3 Copy" > "Copying Procedure" in
the User Guide.
Is the paper loaded correctly
in the tray?
Load the paper correctly.
Refer to "Loading Paper" (P.45).
Are the paper guides of
Tray 5 correctly aligned to
the paper?
Load the paper correctly and align the
document guides to the document edges.
Refer to "Loading Paper in Tray 4 (Tandem
Tray Module) (Optional)" (P.47).
Are the document guides on
the document feeder set in
the correct positions?
Load the document correctly, and align the
document guides to the document edges.
Refer to "3 Copy" > "Copying Procedure" in
the User Guide.
Is the paper tray inserted
correctly?
Firmly push in the tray until it stops to
insert it properly.
Refer to "Loading Paper" (P.45).
Part of the image
is missing on the
copy.
Is the paper damp? If the paper is damp, the copy image may
be partially missing or unclear. Replace the
paper with new one.
Refer to "Loading Paper" (P.45).
Is folded or wrinkled paper
included in the tray?
Remove the unsuitable paper or replace all
of the paper with new one.
Refer to "Loading Paper" (P.45).
Is the document pasted or
folded?
The pasted or folded section may not be
laying flat on the document glass. Place a
stack of white sheets on top of the
document to flatten the document against
the document glass.
The copy has a
stripe pattern.
Is the enlargement ratio too
large?
Vertical stripes may be printed on the
copies depending on the ratio. Adjust the
ratio to eliminate the stripes.
Refer to "3 Copy" > "Copy" > "Reduce/Enlarge
(Making Enlarged/Reduced Copies)" in the
User Guide.
Printing is faint.
(smudged,
unclear)
The paper is damp. Replace the paper with new one.
Refer to "Loading Paper" (P.45).
The drum cartridge has
deteriorated or is damaged.
Replace the drum cartridge with a new
one.
Refer to "Replacing Drum Cartridge" (P.62).
There is no toner left in the
toner cartridge.
Replace the toner cartridge with a new
one.
Refer to "Replacing Toner Cartridge" (P.60).
Symptom Cause Remedy
To Next Page
Loading...
Need help?
General
