Trouble during Faxing
421
Problem Solving
15
When calling from an
abbreviated telephone
number, an external access
number is appended.
When calling from an abbreviated
telephone number to an external line, an
external access number such as "0" may
be registered for the abbreviated
telephone number. Confirm the telephone
number of the receiver on the
Transmission Report - Job Undelivered.
You are using a feature
such as the Polling feature
that is not supported by the
destination fax.
Confirm whether the destination fax
supports the feature.
Unable to
communicate (IP
fax (SIP))
The IP address is incorrect. Set a correct IP address, subnet mask,
and gateway address on the machine.
The SIP user name is
incorrect.
Set a correct SIP user name in the
machine.
The correct IP address of a
SIP server is not set in the
machine.
Set a correct IP address of the SIP server
on the machine.
The specified SIP server in
a network is not active.
Consult your network administrator on the
SIP server condition.
Registration of the machine
information to a SIP server
failed.
Turn the machine off and then on.
The destination IP fax (SIP)
machine The IP fax (SIP)
machine of the recipient is
abnormal.
The data cannot be sent if the IP fax (SIP)
machine of the recipient is turned off.
Call the recipient to confirm the machine
condition.
The method for specifying
the recipient is incorrect.
Specify the following recipient information:
z
Neither a SIP server nor a VoIP gateway
is used.
Specify "SIP user name@IP address" in
[Recipient].
z
Only a SIP server is used.
Specify [SIP user name] or [telephone
number] in [Recipient].
z
Only VoIP gateway is used.
Specify [telephone number] in
[Recipient].
z
Both SIP server and VoIP gateway are
used.
Specify [SIP user name] or [telephone
number] in [Recipient].
You are using a feature
such as the polling feature
that is not supported by the
destination fax.
Confirm whether the destination fax
supports the feature.
Symptom Cause Remedy
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