15 Problem Solving
456
Problem Solving
15
016-372
016-373
016-374
016-375
016-376
016-377
016-378
016-379
016-380
016-381
016-382
[Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
016-400
[Cause] The user name or password for 802.1x authentication did not match.
[Remedy] Confirm and correctly enter the user name or password. If the error still
is not resolved, check whether the network environment is set correctly.
016-401
[Cause] The 802.1x authentication method cannot be processed.
[Remedy] Set the authentication method of the machine to the same method as
set for the authentication server.
016-402
[Cause] The authentication connection timed out.
[Remedy] Confirm the network connection and switch setting of the authentication
device physically connected to the machine via a network, and check
whether it is connected to the machine correctly.
016-403
[Cause] The root certificate did not match.
[Remedy] Confirm the authentication server and store the root certificate of the
server certificate of the authentication server into the machine.
If you cannot acquire the root certificate of the server certificate, set
[Server Certificate Verification] of [IEEE 802.1x Settings] to [Disabled]
on the touch screen.
016-404
[Cause] An internal error occurred.
[Remedy] Execute the operation again. If the error still is not resolved, contact our
Customer Support Center.
016-405
[Cause] An error occurred in the certificate stored in the machine.
[Remedy] Initialize the certificate.
For more information on initializing certificates, refer to "Delete All Certificates/Initialize
Settings" (P.137).
016-406
[Cause] An error occurred in the SSL client certificate.
[Remedy] Take one of the following measures:
1)Store an SSL client certificate in the machine, and set it as the SSL
client certificate.
2)If the SSL client certificate cannot be set, select an authentication
method other than SSL.
016-407
016-408
016-409
016-410
016-411
016-412
[Cause] After automatically obtained the IP address, the machine failed to
retrieve proxy server settings from the DHCP server.
[Remedy] Modify the customized program and install it again.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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