Fuji Xerox DocuCentre-IV 4070 - Page 491

Error Code
491
Problem Solving
15
027-516
[Cause] Probable causes are as follows:
1) The SMB server of the destination computer cannot be found while
transferring data using SMB of the Scan to PC service (TCP/IP
session establishment failed).
2) The SMB server specified as the destination does not respond to the
machine while transferring data using SMB of the Scan to PC service.
3) Failed to name resolution of the SMB server specified as destination
to transfer data using SMB of the Scan to PC service.
[Remedy] 1) Take one of the following measures:
- Confirm the connection of the network cable.
- For communications over subnet, confirm the WINS server settings,
and check whether the server address can be resolved correctly.
- File Sharing service (communicating via port 137 (UDP), port 138
(UDP), and port 139 (TCP)) is authorized for the Firewall settings of
the destination SMB server.
2) Check whether the file sharing service is enabled on the destination
SMB server.
- The file sharing service of Microsoft network is enabled.
If the error still is not resolved, check the following setting.
- NetBIOS over TCP/IP for TCP/IP is activated.
3) Take one of the following measures:
- When the destination SMB server name is specified using the FQDN
(example: mypc01.fuji0.co.jp), confirm that the DNS server address
is set correctly in the Connectivity & Network Setup of the machine.
- If the connection with the DNS server has any problem, check
whether the destination server name set in the machine is registered
on the DNS server.
027-518
[Cause] The machine failed to transfer data using SMB of the Scan to PC service
because the specified password was incorrect.
When the server is Macintosh, the specified user may not have been
registered as a user who is permitted to use Windows Sharing.
[Remedy] Confirm the password for the shared folder.
When the server is Macintosh, specify a user who is permitted to use
Windows Sharing.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.